Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
1013 episodes
How Chris Gilbert is Humanizing Government Through the Power of Hospitality
Chris Gilbert, CEO of Springfield Township in Hamilton County, Ohio, and founder of
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30:02
Inside Zara’s "Travel Mode": A Blueprint for Hospitality Innovation - Danica Smith
In this episode, Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, breaks down Zara's innovative "T...
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10:51
The Four Ps of Guest Experience: How to Know, Grow, Engage, and Include Your Guests - Danica Smith
Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, returns to dive deeper into her innovative framew...
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20:37
Inside The Mind of Today's Traveler: How to Excel in Guest Experience in a New Era of Hospitality - Danica Smith
Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, returns to share what she's learned from recent c...
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13:57
Building a Workplace People Love: Inside Pacifica Hotels’ Playbook for Reducing Turnover - Scott Roby, Pacifica Hotels
Scott Roby, President of Pacifica Hotels, joins us to share the keys to building a workplace culture that reduces turnover and boosts hotel perfo...
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12:31
How Pacifica Hotels Is Boosting Profitability by Cutting Costs, Not Corners - Scott Roby, Pacifica Hotels
Scott Roby, President of Pacifica Hotels, shares how he's navigating the current economic environment by strategically cutting costs without sacr...
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21:39
High Stakes in the High Desert: The Untold Story of Building Reset - Joshua Tree's First Hotel in 15 Years (Adam Wininger and Shannon Ching)
In this episode, we go behind the scenes of Reset Hotel, the first new hotel built in Joshua Tree in over 15 years. Co-founder Adam Wininger...
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38:06
Finding Creative Inspiration Beyond Hospitality: How Sage’s Chief Creative Officer Stays Ahead - Jessica Werner, Sage Hospitality Group
In this episode, Sage Hospitality Group’s Chief Creative Officer, Jessica Werner, shares her approach to finding fresh creative i...
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8:03
AI in Hospitality: How Sage’s Chief Creative Officer Uses Tech Without Losing the Human Touch - Jessica Werner, Sage Hospitality Group
In this episode, Jess Werner, Chief Creative Officer at Sage Hospitality Group, explores how AI is reshaping hospitality wi...
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8:18
From Grand Lobbies to Micro Living: Inside A Few of Sage Hospitality’s Innovative Denver Projects - Jessica Werner, Sage Hospitality Group
So far in our series with Jess Werner, we've explored her path to becoming Chief Creative Officer at
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12:30
Inside Sage Studio: How Our Creative Concepts Become Beloved Places - Jessica Werner, Sage Hospitality Group
In this episode, Jess Werner, Chief Creative Officer at Sage Hospitality Group, takes us behind the scenes of Sage Studio, the in...
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14:58
Creativity Beyond Aesthetics: How Sage Hospitality’s Jessica Werner Designs Spaces for Profit and Community
Jessica Werner has one of the most intriguing roles in hospitality: as Chief Creative Officer at Sage Hospitality Group, she desi...
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14:50
The People Side of Data: How We Spend Less Time on Reports, More Time with Guests (And Still Thrive) - Shozib Khan, Spire Hospitality
In this episode, Shozib Khan, VP of Hotel Performance and Analytics at Spire Hospitality, shares what he calls "the people side of data" and his approa...
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27:24
The Chemistry Major Who Makes Hotels Better, One Data Point at a Time: Shozib Khan, Spire Hospitality
In this episode, Shozib Khan, VP of Hotel Performance and Analytics at Spire Hospitality, shares his unique journey from studying chemistry to improvin...
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15:42
RTRX: Suraj Hinduja on Designing Events That Spark Connection, Curiosity, and Impact
In this episode, Suraj Hinduja, Managing Director of RTRX, shares how he and his team at Rockbridge are rethin...
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39:30
The Power of Saying Yes: How Sarah Dinger Turned Opportunities into Hospitality Leadership
In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares her advic...
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14:36
Building Trust, Boosting Profit: My Place Hotels’ Owner Engagement Playbook - Sarah Dinger
In this episode, Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, shares how they build strong, profitable re...
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11:30
HotelData.com is Live: Sarah McCay Tams & Josiah Mackenzie on the Power of Hotel Performance Data and Storytelling
In this episode, Sarah McCay Tams, Head of Editorial at Actabl, joins Josiah Mackenzie to discuss the launch of HotelData.com...
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25:50
How My Place Hotels Uses Training & Development to Drive Guest Loyalty and Business Growth - Sarah Dinger, My Place Hotels
In this episode, Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, shares how training and development drive g...
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12:05
Frontline First: How We Built a Strong Hospitality Brand Through Operational Culture - Sarah Dinger, My Place Hotels
In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how opera...
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7:31
How Sarah Dinger Helped Build My Place Hotels As Employee #1
Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how she helped build one o...
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19:01
AI Experimentation in Hospitality and Beyond: Practical Ideas for Immediate Impact - Chris Kluis
In this episode, Chris Kluis, VP of Product Operations & Data at Actabl, discusses his family's unique history with artificial intelligence, how early curio...
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58:52
Why Mentorship Matters Now More Than Ever - Ryan Bukstein
In this episode, Ryan Bukstein shares what he's learned about the power of mentorship: both being mentored and mentoring others.Resources:
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13:09
The Art of Turning Curiosity into Brand Equity: Lessons from Ace Hotel to Vacation & Beyond - Ryan Bukstein
In this episode, Ryan Bukstein shares the behind-the-scenes process of how brands like Ace Hotel and Vacation were built, showing how curiosity, experimentation, and unexpected collaborati...
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15:02
