Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
1223 episodes
Beating The Trap That Burns Out Hospitality Leaders - Franck Desplechin
In this episode, Chef Franck Desplechin, the Founder and CEO of Incrementum and author of Relen...
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20:43
The "Invisible Brake" Holding Your Team Back from Using AI - Noah St. John
In this episode, Dr. Noah St. John, keynote speaker, executive coach, and author of 27 books, shares why most organizations are failing at AI adoption, not because of the technology, but because they're ignoring the human operating system requi...
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26:20
Stop Waiting Until You Feel Ready - Kimberly Ofrecio, Macdonald Hotels & Resorts
In this episode, Kimberly Ofrecio, Group Commercial Director at Macdonald Hotels & Resorts, talks with our guest experience correspo...
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25:46
Guest Experience Starts Long Before Check-In - Kimberly Ofrecio, Macdonald Hotels & Resorts
In this episode, Kimberly Ofrecio, the Group Commercial Director at Macdonald Hotels & Resorts, shares what hotels can learn from ai...
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22:09
Why (And How) This CEO Teaches Housekeepers to Read a P&L: Azim Saju, ARK
In this episode, Azim Saju, the CEO of ARK Holdings, shares why he's raising financial literacy for every team member in his hotels, from housekeepers...
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12:47
How Brittain Resorts & Hotels Makes More Money for Owners with a Contrarian Commercial Strategy - Patrick Norton
In this episode, Patrick Norton, Chief Marketing Officer and Partner at Brittain Resorts and Hotels, shares how his team drives 85% direc...
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37:28
The AI Talent Crisis Nobody's Talking About Yet - Ben Campbell, Hospitality America
In this episode, Ben Campbell, the President and CEO of Hospitality America, shares why the traditional path from frontline roles ...
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11:55
Three Things I Can't Stop Thinking About Right Now - Josiah Mackenzie
In this episode, Stuart Greif, Chief Strategy and Innovation Officer at Forbes Travel Guide, asks
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2:32
War in Iran: "Hospitality Steps Up" - Stuart Greif
In this episode, Stuart Greif, Chief Strategy and Innovation Officer at Forbes Travel Guide, shares how his team and the broader hospitalit...
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4:30
What We Can Learn From The Best Invite-Only Event in Luxury Hospitality: The Summit by Forbes Travel Guide (Stuart Greif)
In this episode, Stuart Greif, Chief Strategy & Innovation Officer at Forbes Travel Guide, shares an inside look at The Summit by Forbe...
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29:11
80% of AI Search Visibility Comes from Your Reputation - Stuart Greif, Forbes Travel Guide
In this episode, Stuart Greif, the Chief Strategy and Innovation Officer at Forbes Travel Guide, shares key findings from
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10:07
How a Revenue Manager-Turned-CEO Drives Profit as Market Conditions Shift - Ben Campbell, Hospitality America
In this episode, Ben Campbell, the President and CEO of Hospitality America, shares how he's navigating flat demand and rising cos...
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19:04
Operations Is Why Guests Come Back - Valerie Ferguson
In this episode, Valerie Ferguson, the former chair of the American Hotel and Lodging Association, shares why operations is the single function that defines your brand an...
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16:18
Your Guests Define Your Brand Now - Valerie Ferguson
In this episode, Valerie Ferguson shares why the guests experiencing your hotel now define your brand more than your marketing ever could. Drawing on nearly five decades at
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11:53
"Hotels Aren't That Bad" & More Takeaways from Hunter Hotel Investment Conference 2026 - Josiah Mackenzie
Josiah Mackenzie shares the top takeaways he had from this year's Hunter Hotel Investment Conference.
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11:16
What Owners Need to Know About the People Running Their Hotels - Valerie Ferguson
In this episode, Valerie Ferguson, the former Director of Lodging at Walt Disney Parks and Resorts and past Chairman of the
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8:44
How Hyatt's Culture of Trust and Freedom Sparked Innovation - Valerie Ferguson
In this episode, Valerie Ferguson, an 18-year veteran of Hyatt Hotels, shares how Hyatt's culture of trust and creative freedom produced i...
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11:49
How Serving the Community Builds Stronger Hotel Teams - Valerie Ferguson
Valerie Ferguson reflects on her leadership as General Manager of The Ritz-Carlton, Atlanta. She explains why community engagement played a central role in her leadership of t...
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9:30
Insights from an “Unreasonable Hospitality” Practitioner - Nathan Woods
Nathan Woods, founder of Beloved Hospitality, returns to share how hospitality principles apply beyond hotels and restaurants. Drawing ...
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18:04
AI Is Not the Threat to Hospitality. Artificial Hospitality Is. (Nathan Woods)
Nathan Woods, founder of Beloved Hospitality, joins the show to share his perspective that the real threat to hospitality is not artifi...
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10:53
Why Hotels Buy Technology But Still Struggle to Get Results - Mark Fancourt
In this episode, Josiah Mackenzie speaks with Mark Fancourt, cofounder and principal at TRAVHOTECH, and a former senior leader across global hospitali...
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33:18
Designing Hospitality Around Human Needs - Lisa Chung
In this episode, Lisa Chung, Design Director at Gensler, shares how hospitality leaders should think about design through the lens of ...
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25:35
Leadership Lessons That Work in Any Context - Kristina Munoz
Kristina Munoz, Senior Vice President of Operations at Cogir Senior Living, shares the leadership principles that shape strong teams. Drawing on experi...
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8:00
