Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
1304 episodes
What an Imaginary Hotel Can Teach Us About Awe and Hospitality - Milou Neelen
In this episode, Milou Neelen, the Founder of Hôtel Magique, shares why so many beautifully designed hotels leave guests feeling nothing. You'll hear why she chases awe over polish, how imperfectio...
Scaling Hospitality Without Losing What Makes You Special - Lily Wecker, Aethos
Scaling a hospitality brand is about more than adding new properties. The real challenge is preserving the culture, service, and sense of connection that made the brand successful in the first place.In this episode,
Hospitality Marketing Should Feel Human - Lily Wecker, Aethos
Creating a memorable hospitality experience is only part of the challenge. Communicating it in a way that feels just as human is what sets great brands apart.In this episode, Lily Weck...
The Dinner Game Aethos Uses to Build Connection - Lily Wecker, Aethos
In this episode, Lily Wecker, the CEO at Aethos, shares how the brand designs guest experiences around 360-degree wellbeing rather than entertainment alone. She walks through Aethos's mix of outward-...
Stop Guessing About AI. See What Hotel Leaders Are Actually Doing. (Nazpari Aydin, Destination AI) [Sponsor Bonus]
In this special bonus episode, Josiah Mackenzie and Nazpari Aydin, Founder and Managing Director of
Why We Break the Rules to Deliver a Feeling - Lily Wecker, Aethos
In this episode, Lily Wecker, CEO of Aethos, shares how her teams break hotel brand standards to deliver a feeling rather than a checklist. You'...
Human-to-Human: Rethinking Luxury Hospitality - Lily Wecker, Aethos
In this episode, Lily Wecker, CEO of Aethos, explains why she believes the future of luxury hospitality is shifting away from status and product, and ...
Listening to Yourself: A Hotel CEO on the Setback That Reset Her Leadership - Lily Wecker, Aethos
This episode introduces our week-long series with Lily Wecker, CEO of Aethos, in conversation with our innovation correspondent
Where AI Actually Pays Off in Hospitality, and What Owners Should Demand - Ben Rafter, Hotel Equities
In this episode, Ben Rafter, CEO of Hotel Equities, shares where he believes AI is already delivering measurable results in hospitality a...
How AI Addresses the Biggest Cost in a Hotel: Labor (Ben Rafter, Hotel Equities)
In this episode, Ben Rafter, CEO of Hotel Equities, shares how his team is using AI, data, and real-time operational insights to improve ...
Why Hotel Ownership Is Becoming Unsustainable, and What We're Doing About It - Ben Rafter, Hotel Equities
In this episode, Ben Rafter, CEO of Hotel Equities, shares why he believes today's hotel operating model is becoming increasingly unsusta...
How Hotel Companies Turn AI Into Competitive Advantage - Steven Moore & Joseph Benjamin, Actabl [Sponsor Bonus]
The use of AI is one of the biggest strategic questions in hospitality, and many hotel leaders face the same challenge: they believe in the potential, but need a clearer path from experimentation to measurable results.In this episode,
Hospitality's Perspective Problem - Martin Soler
Martin Soler shares one of the most common challenges in hospitality: seeing the industry only through your own perspective. Drawing on his experience as a hotel operator, technology l...
Personalization Is an Art - Martin Soler
Personalization is one of hospitality's most important goals, but is it really a technology problem? In this episode, hospitality advisor and former hotel general manager Martin Soler ...
The PMS Wars: AI Changes the Interface, Not the Foundation - Martin Soler
Martin Soler returns to explore "The PMS Wars," his ongoing series examining one of the most important shifts in hotel technology. What started as a race from legacy systems to cloud-based PMS platforms is now evolving into a conversation about...
The Paradox of Hospitality Innovation - Martin Soler
Hospitality is often criticized for lagging behind on technology. Martin Soler sees it differently. In this episode, he explores the paradox of hospitality innovation, arguing that hot...
Where to Start with Hotel Technology - Martin Soler
In this episode, Martin Soler shares where hoteliers should focus as technology and AI reshape the industry. Recorded ahead of HITEC 2026, Martin explains why strong data foundations m...
AI That Works for Hotel Leaders Is Finally Here: The Story Behind How Actabl Built Altitude to Turn Data Into Answers You Can Trust - Stephen German, Actabl [Sponsor Bonus]
This episode is sponsored by Actabl. Learn more about its new product, Altitude, here. For years now, AI has promised hotel leaders somethi...
The Best Leaders Create More Leaders - Dina Winder, Highgate
What separates good leaders from great ones? According to Dina Winder, the EVP of Asset Management at Highgate and President of the
What's Really Going On in the Hotel Industry Right Now? (Dina Winder, Highgate)
What's really going on in the hotel industry right now?In this episode, Dina Winder, EVP of Asset Management at Highgate and Pr...
How to Show Up Well on Owner Calls - Dina Winder, Highgate
Monthly owner calls are often viewed as performance reviews, but Dina Winder sees them differently. As EVP of Asset Management at Highgate ...
Hotel Success Still Comes Down to One Person - Dina Winder, Highgate
Hotels have more technology, data, and operational tools than ever before. Yet some properties consistently outperform while others struggle to execute.In this episode, Dina Winder...
Asset Management Is Hospitality's Most Misunderstood Career - Dina Winder, Highgate
Dina Winder is EVP of Asset Management at Highgate and President of the Hospitality Asset Managers Association...
