Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
1140 episodes
Christmas in Hospitality: When Culture Matters Most - Craig Poole
In this short episode, Craig Poole reflects on what Christmas reveals about leadership in hospitality and why this season is often when culture matters most.You may also enjoy these from...
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7:01
Why Hospitality Creates Hope - Craig Poole
In this episode, Craig Poole reflects on why hospitality is uniquely positioned to create hope—especially in broken or forgotten places. Drawing on his experience turning around marginalized pr...
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5:45
When Places Are Broken, Hospitality Can Lead With Hope - Craig Poole
In this episode, Josiah Mackenzie speaks with Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, about hospitality’s unique ability to heal brok...
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9:26
What It Really Takes to Scale Hospitality: Culture and Leadership Lessons One Year After Our Blockbuster Deal - Rob Blood, Lark
In this episode, Rob Blood, Founder and Chairman of Lark, returns for a one-year check-in following Lark’s blockbuster...
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12:41
Believe in San Francisco: Why Storytelling and Hospitality Shape the Future of the City - Lynn Bruni-Perkins, San Francisco Travel Association
In this episode, Josiah Mackenzie reconnects with Lynn Bruni-Perkins, Chief Marketing Officer of the San Francisco Travel Associati...
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29:15
Should Hoteliers be "Vibe Coding" with AI? - Danica Smith & Josiah Mackenzie
In this episode, Josiah Mackenzie is joined by Danica Smith, guest experience correspondent for Hospitality Daily and founder o...
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34:08
The AI Conversation No One Is Having (But Hoteliers Should) - Mark Fancourt
In this episode, Josiah Mackenzie speaks with Mark Fancourt, cofounder and principal at TRAVHOTECH, and a former senior leader across global hospitali...
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20:46
How ProfitSword Drives Daily Hotel Performance For Us - Agnelo Fernandes, Cote Hospitality [Sponsor Bonus]
In this sponsor bonus episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how he and his team use
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6:17
"If We’re Not Using Technology, We’re Done": A CEO’s Wake-Up Call for Hospitality - Agnelo Fernandes, Cote Hospitality
In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how recent conversations during a trip to Northern California sharpened...
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9:59
What Our "52 Games a Year" Mindset Reveals About Leading Performance in Hospitality - Agnelo Fernandes, Cote Hospitality
In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how he thinks about leading performance in a challenging operati...
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7:13
How Mentorship Drives Retention, Culture, and Leadership at Cote Hospitality - Agnelo Fernandes, Cote Hospitality
In this episode, Agnelo Fernandes, CEO of Cote Hospitality, takes us inside the thinking behind the company’s
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15:26
Harder Than Rocket Science, but More Fulfilling: Hospitality Lessons from My Journey to CEO - Agnelo Fernandes, Cote Hospitality
Agnelo Fernandes wanted to work in hospitality so badly that he removed his MBA from his resume just to land an entry-level job in the industry.Today, he's the CEO of
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16:40
How Hospitality Gave Me the Resilience to Fight Cancer - Craig Poole
In this episode, Craig Poole reflects on how a lifetime in hospitality built the resilience and mindset he’s relied on while fighting cancer. He shares lessons drawn from decades of leadership ...
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16:00
Roundtable Reality Check: Hospitality's Biggest Stories of 2025 and 2026 Predictions
In this episode, Hospitality Daily host Josiah Mackenzie joins a roundtable of the top podcasters in hospitality for an unfiltered look at the stories that defined 2025 and what leaders...
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1:03:05
Why "Beautiful" Isn't Enough: Designing Hospitality People Come Back To - Craig Stanghetta, Ste Marie
In this episode, we're learning from Craig Stanghetta, Founder and Creative Director of Ste Marie, about why the most successful hos...
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49:55
Inside the Q3 2025 Labor Report: Trends, Operator Insights, and What To Do Next [Sponsor Bonus]
In this special bonus episode, we break down Actabl's Q3 2025 Hotel Labor Benchmarkin...
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41:13
Inside the Alpine Resort Where Mindfulness and Enjoying Life Coexist Naturally - Daniel Lauber, CERVO
In this episode, we're learning from Daniel Lauber, founder of CERVO Mountain Resort, in a conversation with our innovation correspondent <...
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49:42
Why Most Hospitality Tech Isn't Delivering, and What I've Found Actually Works - Matthew Bell, Mollie's
In this conversation, our guest experience correspondent, Danica Smith, interviews Matthew Bell, Managing Director at
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11:52
Gratitude in a Hard Year: The Bright Spots in Hospitality (And What I’m Grateful For) - Josiah Mackenzie
In this solo Thanksgiving episode, Hospitality Daily founder and publisher Josiah Mackenzie reflects on the bright spots he saw across the hospitality industry this year—from operators protecting profit amid headwinds to a renewed respect for o...
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7:58
The Starfish Principle: How Hospitality Scales Through Agility, Autonomy & A Clear North Star - Matthew Bell, Mollie's
In this conversation, our guest experience correspondent, Danica Smith, speaks with Matthew Bell, Managing Director at
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10:29
The Operating System Behind High-Performing Hospitality Brands: Critical Thinking, Culture, and Guest-Centric Design - Matthew Bell, Mollie's
Matthew Bell, Managing Director at Mollie's, shares the foundational ideas that shape his approach to building modern hospitality brands in this convers...
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29:32
What Western Hospitality Gets Wrong About Service (That Japan Gets Right) - Jannes Sörensen
In this episode, we're learning from Jannes Sörensen, founder of Kepler Hotel Group and the Kepler Inter...
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11:51
The Year of the Operator: What 2025 Revealed (And Why Operations Will Drive Us Forward) - Josiah Mackenzie
In this solo episode, Josiah shares why 2025 became the “Year of the Operator,” drawing on
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8:17
Building the Third Place: How We're Designing Food Halls People Love - Ryan Magnon, Ithaka Hospitality Partners
In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares how his team is reimagining food halls as vibrant “third plac...
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7:11
The Era of the Operator: Why Constant Improvement Defines Great Hospitality Leadership Today - Ryan Magnon, Ithaka Hospitality Partners
In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, explains why strong operations are defining hospitality performance ...
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9:50
