The England Logistics Podcast Network
In a constantly changing industry, it’s key to have a resource that you can rely on for the latest updates and best practices. That’s where The England Logistics Podcast Network can help. Our team discusses a variety of industry topics from new mandates to customer service tips. By sharing our experience on these topics, England Logistics hopes to unify logistics providers and keep things running smoothly.Each episode on The England Logistics Podcast Network offers a brief discussion between experienced professionals on the England Logistics team. These discussions share tips that will allow you to take your business to the next level.
Episodes
27 episodes
Ep 27 | FTL vs. LTL: What's the Difference?
"In 5 years, it'll be a 15 billion dollar industry."Learn about the differences between LTL and FTL, and peek behind the curtain of the LTL cold-chain process in this podcast with experts Chad and Andrew.
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Season 1
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Episode 27
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17:31
Ep 26 | Customer Experience: Why the Customer Experience Matters Most
“We really feel that empowering our employees to do the right thing for the customer is critical. That’s what sets us apart from our competition.”Hear from the mouths of our leadership why the customer experience is the end and beginnin...
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Season 1
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Episode 26
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12:19
Ep 25 | Customer Experience Consistency & Dependability Pt. 2
“Consistency shows in relationships. You’ll have freight. You have quality interactions with your customers.”By keeping themselves, and their customers accountable, Daniel and Austin have left a legacy of success. Learn how facilitate a...
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Season 1
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Episode 25
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21:55
Ep 24 | Customer Experience Flexibility, Business Solutions & Outside the Box Service
“When there is give and take as a partnership, it helps us grow business with each customer.”Ingenuity has a vital role in the customer experience, and is often the differentiator between the good providers of customer service, and exce...
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Season 1
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Episode 24
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18:03
Ep 23 | Customer Experience Trust & Strategic Partner Relationships
“A lot of people say they’re gonna work hard. A lot of people say they’ll develop a book of business… but it’s doing what you say you are going to do that gets your customers to like you so much.”How can your business grow by the referr...
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Season 1
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Episode 23
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13:44
Ep 22 | Customer Experience Quality Processes
“When quality and processes come together, we can create the ideal experience for each customer.”Tailoring the customer experience to each customer may seem overwhelming, but Mark and TJ insist that it’s possible. Learn how in our lates...
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Season 1
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Episode 22
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16:09
Ep 21 | Customer Experience Consistency & Dependability Pt 1
“Consistency and dependability are the foundations of trust… and you need to be someone they trust.”What happens when trust is, and isn’t, a factor in the customer experience? Tune-in to our latest podcast to hear the sage advice of two...
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Season 1
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Episode 26
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16:08
Ep 20 | Thriving: Establishing a Resilient Culture pt. 3 (Defining a Successful Culture, Empathy as Defining Trait)
Ultimately, the elements of a successful culture can be broken down into a handful of defining attributes. Which attributes are highlighted is the decision of each company, but a universal essential is empathy. Tune-in to our final episode to d...
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Season 1
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Episode 20
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19:08
Ep 19 | Thriving: Establishing a Resilient Culture pt. 2 (How Leaders Can Impact a Company Culture)
Culture is certainly the product of deliberate effort, but the behavior of an organization's leaders can be far more impactful than raffles or lunches. The roundtables discusses just how far-reaching the effects of emulation can be.
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Season 1
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Episode 19
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20:10
Ep 18 | Thriving: Establishing a Resilient Culture pt. 1 (Demands on the Corporate World, Remote Work, Changing Market)
The demands on the corporate world have been heavy: Extensive safety precautions, a historic leap to remote work, and an ever-changing market have demanded the priorities of most companies. In this flurry of unprecedented conditions, culture ma...
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Season 1
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Episode 18
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20:25
Ep 17 | Senior Leadership Round Table Pt. 3 (Market Reaction, Carrier Impact, Moving Forward)
A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 m...
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Season 1
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Episode 17
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28:26
Ep 16 | Senior Leadership Round Table Pt. 2 (Positivity During Times of Trouble, How to be a Leader)
A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 m...
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Season 1
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Episode 16
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30:28
Ep 15 | Senior Leadership Roundtable Pt. 1 (A New World, Earthquake)
A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 m...
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Season 1
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Episode 15
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27:14
Ep 14 | Direct Customer Contact
We sit down with Marshall and Darryl from our Less-than-Truckload team to discuss the value of 'Direct Customer Contact' in a customer service interaction and share ways they use it every day.
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Season 1
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Episode 14
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8:41
Ep 13 | Call Reviews
We sit down with Zac and Jason from our Less-than-Truckload team to discuss the value of Call Reviews in a customer service interaction and share ways they use it every day.
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Season 1
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Episode 13
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9:25
Ep 12 | Matching Communication Styles
We sit down with Amber and Trevor from our Less-than-Truckload team to discuss the value of "Matching Communication Styles" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.
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Season 1
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Episode 12
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13:06
Ep 11 | Weekly Coaching
We sit down with Marshall and Maciah from our Less-than-Truckload team to discuss the value of "Weekly Coaching" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.
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Season 1
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Episode 11
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11:13
Ep 10 | Customer Alignment
We sit down with Ben and Spencer from our Temp-Controlled LTL team to discuss the value of "Alignment" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.
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Season 1
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Episode 10
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10:51
Ep 09 | Ramping Up Efforts in Customer Service
We sit down with Joe, Zac and Robert from our Temp-Controlled LTL team to discuss the value of "Ramping Up Your Efforts" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.
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Season 1
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Episode 9
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11:23
Ep 08 | Proactive Approach in Customer Service
We sit down with Brad and Scott from our Temp-Controlled LTL team to discuss the value of a "Proactive Approach" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.
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Season 1
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Episode 8
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9:41
Ep 07 | Meeting Customer Service Expectations
We sit down with Joe and Wendi from our Temp-Controlled LTL team to discuss the value of "Meeting Expectations" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.
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Season 1
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Episode 7
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10:14
Ep 06 | Grit/Tenacity in Customer Service
Sarah and Jerome from our Full Truckload team sit down to discuss the value of "Grit/Tenacity" in a customer service interaction and share ways they use it every day as part of our Customer Service Month.
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Season 1
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Episode 6
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6:39
Ep 05 | Communication in Customer Service
Lance and Jaron from our Full Truckload team sit down to discuss the value of "Communication" in a customer service interaction and share ways they use it every day as part of our Customer Service Month.
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Season 1
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Episode 5
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4:40