Fixed Ops Roundtable

Matt Leone: The CRM Lie That's Costing Dealers Millions

• Ted Ings • Episode 282

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0:00 | 20:15

Matt Leone is the CEO of DriveCentric, the automotive engagement platform that has been redefining how dealerships connect with customers across every department, from sales and F&I to fixed operations. Under his leadership, DriveCentric has evolved far beyond traditional CRM, building the infrastructure for a unified customer experience that the automotive industry has never seen at this scale. Matt is one of the most forward-thinking voices in retail automotive technology today.

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What we discuss in this episode:

In this episode of the Fix Ops Roundtable, Matt Leone joins Sarah Vantine and Ted Ings to talk about the single biggest operational blind spot costing dealerships gross profit right now, and the technology that closes it.

If your sales team and your service department are running on different systems, different data, and different conversations, your customers already know it. And in 2026, with margin pressure real and consumer expectations higher than ever, that gap is no longer sustainable.

Matt breaks down why the CRM category got it wrong for decades, what a true engagement platform looks like when it actually works, and why the dealers who move first on this are about to have a significant competitive advantage over everyone who waits.

This is the conversation fixed ops has needed for a long time.

Listen to the episode featuring Matt Leone for even more insights!

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Thanks, Matt Leone

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