Misty Tippets: The #1 Reason Dealerships Buy AI and Get Nothing From It

One dealer cut their service BDC from six people to two. Same call volume. Same revenue. The only thing that changed was who was answering the phone.

Misty Tippets, Senior Automotive Marketing Lead at Podium, has spent years working directly with hundreds of dealerships as they roll out AI in fixed ops, sitting behind the service counter, watching advisors work in real time, and tracking exactly where follow-up and re-engagement fall apart. 

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What we discuss in this episode:

In this episode Sarah Vantine and Ted Ings sit down with Misty Tippets to expose the real reason decline services and follow-up keep falling apart at even the best-run stores, and it has nothing to do with training. It's a capacity problem hiding in plain sight, and most GMs have no idea how much revenue is quietly leaking out of their service drive right now.

There's a reason most dealerships have bought "one more tool" and gotten nothing for it. Misty names the exact mistake, and the one conversation every GM needs to have on day one, before the tool goes live, not after the team finds out on their own.

Listen to the episode featuring Misty Tippets for even more insights!

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Thanks, Misty Tippets

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