Business Refocused
Helps leaders navigate the numbers, people, and strategy behind sustainable growth. Hosted by Carey Wallace and Lindsay Sexton, the show dives into what really happens when a business is changing, whether it’s expanding, merging, transitioning ownership, or rethinking operations.
Each conversation offers practical insight on analyzing your business, making data-driven decisions, and building a company built to last.
Show previously named Insurance Refocused, but changed to Business Refocused in November 2025. Business owners of all industries face the same challenges as independent insurance agencies.
Business Refocused
Latest Episodes
#191 - Would You Buy This Insurance Agency?
In this Coffee Break episode of Business Refocused, Carey and Lindsay talk through what agency owners should actually be looking at when evaluating an acquisition.Too often, the conversation starts and ends with revenue o...
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#190 - Navigating Working At My Family Agency w/ Michael Ley, CPIA
In this episode of Business Refocused, Lindsay sits down with Michael Ley, Director of Networks at HawkSoft, to talk about the career decisions that shaped his path through the insurance industry.Michael grew up around in...
#189 - AI Agents, Real Leads, and What It Actually Took to Get There w/ Kirk Chester
In this episode of Business Refocused, Carey and Lindsay are joined by Kirk Chester, CEO of Grit Insurance, to talk about something more agency owners are quietly wrestling with right now. Artificial intelligence, and whether it's actual...
#188 - Do You Actually Know Your Agency’s Retention Rate? w/ Adam DeLaForest
In this Coffee Break episode of Business Refocused, Carey and Lindsay are joined by AgencyFocus team member Adam DeLaForest to talk about one of the most important, and often misunderstood, metrics in an insurance agency: retention<...
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#187 - Owner Compensation, Profitability, and Your Agency’s Value w/ Adam DeLaForest
In this Coffee Break episode of Business Refocused, Carey and Lindsay are joined by AgencyFocus team member Adam DeLaForest to talk about something that can have a surprisingly big impact on an agency valuation: owner compensation
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