The Ten In Ten Podcast
Are you a busy CX professional?
Then this podcast was made for you.
Welcome to Ten in Ten! Ten rapid questions in ten minutes with CX leaders and thinkers across a wide range of industries.
Discover what Australia's best people in CX are excited about in this growing industry.
Gain insights from inside local government, Australia's biggest retailers, wealth management funds and so much more.
The Ten In Ten Podcast
Ten in Ten Episode 6 - The Power of Understanding Employee Needs in CX Design with Hayley Spraggett, Slater and Gordon Lawyers
In this episode, we are thrilled to have Hayley Spraggett, the Head of Client Intake and Care at Slater and Gordon, as our special guest.
Join us as we delve into Hayley's career journey and explore her perspectives on the vital role of a human-centered approach in ensuring the longevity of customer experience.
In this episode;
- Hear about Hayley's journey from answering phones in a call centre to leading CX initiatives on the Regional Rail link
- Discover why Employee buy-in is crucial to the success of a CX initiative.
- And learn how to foster a customer centric culture within your organisation.
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