The WinBack Marketing Podcast
There's gold buried in your lost customers, and this podcast is dedicated to helping you mine that gold. You'll hear sales and marketing thought leaders sharing their best customer winback strategies and stories. You’ll learn how they scaled B2B revenue without customer acquisition costs, optimized customer retention and grew market share. Lost customers are low hanging fruit and it’s my hope that these customer winback success stories will inspire you to reap the revenue lying dormant in your own lost customers.
The WinBack Marketing Podcast
Winback and the Restaurant Industry with Zack Oates
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Dan Pfister
This week I have the pleasure of welcoming Zack Oates, the founder and CEO of Ovation, to the show.
In this episode, Zack talks about his journey in the restaurant industry and the importance of the guest experience. He shares remarkable insights on winning back guests and highlights the value of a well-executed winback program.
And the stats he drops are astounding!
Zack also shares two compelling stories of real-time issue resolution that showcase the power of leveraging feedback and the innovative use of AI to enhance customer experience.
It’s a very rich episode with many takeaways.