This episode is about Client Listening and clients’ experience of service.
Every firm wants to be client-centric: in other words to put clients at the heart of their business. But are they serious?
One way to help achieve this is to implement a client listening (or client feedback) programme. In this episode we answer the following questions:
To help me, I am joined by Tim Nightingale, Founding Director of Nisus Consulting and David Tomley, International Head of Client Development at law firm Osborne Clarke.
James Stringer, a former BD Director and now trainer, consultant and coach on Business development, bids and offsites
This episode is about Client Listening and clients’ experience of service.
Every firm wants to be client-centric: in other words to put clients at the heart of their business. But are they serious?
One way to help achieve this is to implement a client listening (or client feedback) programme. In this episode we answer the following questions:
To help me, I am joined by Tim Nightingale, Founding Director of Nisus Consulting and David Tomley, International Head of Client Development at law firm Osborne Clarke.
James Stringer, a former BD Director and now trainer, consultant and coach on Business development, bids and offsites