Channel Automation Podcast
Learn about the techniques that convert leads by tuning in weekly to hear from the Channel Automation team and guests! We interview industry experts as well as talk about the latest advances in marketing automation.
For more information on Channel Automation's services, visit https://channelautomation.com/
Channel Automation Podcast
Unleashing the True Potential of Five9: Strategies beyond Copying Others
On this episode of Channel Automation, Vic Sun discusses how many companies buy technology but fail to use all of its features and instead copy what others are doing. Vic suggests experimenting with different strategies and using data analysis to effectively convert leads. Steven White explains that call center managers often view analytics as a pet project rather than a core responsibility and provides guidance on working with TSMs. The speakers also touch on the importance of user experience and offer tips for handling calls effectively. Don't miss out on this insightful episode!