Patient Centricity

“Embracing the patient-centric mindset”

ZS Season 1 Episode 7

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0:00 | 24:52

Host, Victoria Summers, welcomes colleagues Tanya Shepley and Dan Ogletree to discuss embracing the patient-centric mindset, tearing down silos in the healthcare ecosystem and how mining data can help us improve the patient experience and drive improved outcomes for all. This conversation is based on chapter 9, “Transforming the Treatment Experience.”

Featuring: Tanya Shepley, principal at ZS and advisory lead of ZS’s digital patient experience and services team and Dan Ogletree, principal at ZS and leader of ZS’s digital patient experience and services team.

 Produced by Samantha Keyes and Georgianna Moreland