Episode #31 - How to handle a bad review for your Cleaning Business!

In this episode, we explore the art of responding to online reviews for your cleaning business. Learn how to handle negative feedback professionally, offer solutions, and turn critiques into opportunities for growth. Discover the importance of listening to customers, setting up new policies based on feedback, and strategies for encouraging more 5-star reviews. Tune in for expert tips on maintaining a positive online reputation and keeping your business relevant in the digital age.

Sometimes you have to set up a New policies in place after you blunder it. This is how I came up with all the items in my Cleaning Business Contract Bundle. Each item was a blunder in my cleaning business!

https://klean-freaks-university.newzenler.com/courses/basic-contract-bundl

Get my latest course offering right here:
Black Friday Bonanza
https://klean-freaks-university.newzenler.com/courses/black-friday-bonanza

We are always looking for SPONSORSHIPS, IF THIS INTERESTS YOU PLEASE CONTACT US
 Cleaning Business Life@gmail.com

Questions? Feel free to reach out!
Kimberly Gonzales: info@purevergreen.com
Shannon Miller: cleaningbusinesslife@gmail.com

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See Shannon's latest courses: www.KleanFreaksUnversity.com

Transcript

We're thrilled to have you join us as we delve into the world of online reviews and how they can impact your cleaning business.

When faced with a negative review, it's essential to take a step back before responding. Remember, it's not personal; it's an opportunity to learn and improve. Stay professional and offer a solution, whether it's a refund, a reclean, or honoring your 24-hour guarantee.

Listening to your customers is key. Apologize sincerely, take ownership of the issue, and if necessary, take notes to ensure the problem is resolved effectively.

Responding to all reviews, both positive and negative, is crucial for your business's online reputation. Not only does it show that you value customer feedback, but it also helps keep your SEO current and relevant.

Setting up new policies after learning from mistakes is a key part of business growth. Our Cleaning Business Contract Bundle was born from these experiences, offering solutions to common challenges in the cleaning industry.

Looking to boost your online reviews? Consider running campaigns in February and September to encourage more 5-star reviews. Using QR codes and review software programs can also streamline the process for your clients, making it easier for them to leave feedback.

For more insights and strategies on handling online reviews and growing your cleaning business, check out our latest course offering, Black Friday Bonanza.

Interested in sponsoring our show? Contact us at Cleaning Business Life@gmail.com to discuss partnership opportunities.