Cleaning Business Life
Cleaning Business Life is your must-listen weekly podcast for cleaning business owners who want to scale smarter, not harder.
Hosted by Shannon Miller, founder of Klean Freaks University, and Jamie Runco, CEO of Above All Cleaning Company, this podcast delivers the strategies, systems, and insider knowledge you need to build a thriving, profitable cleaning business.
No matter where you are in your journey—whether you're launching your first cleaning company or scaling to seven figures—Cleaning Business Life gives you the tools to streamline operations, maximize profits, and grow with confidence.
Each episode dives deep into topics like:
✔️ Building scalable systems that create efficiency and long-term success.
✔️ Product reviews & recommendations to equip your team with the best tools.
✔️ Expert interviews with industry leaders sharing real-world insights.
✔️ Q&A sessions tackling your most pressing business challenges.
✔️ Industry trends & strategies to keep you ahead of the competition.
Tune in every week and take your cleaning business to the next level! 🚀
Want to get a hold of us, please email us at cleaningbusinesslife@gmail.com
Cleaning Business Life
Episode #31 - How to handle a bad review for your Cleaning Business!
In this episode, we explore the art of responding to online reviews for your cleaning business. Learn how to handle negative feedback professionally, offer solutions, and turn critiques into opportunities for growth. Discover the importance of listening to customers, setting up new policies based on feedback, and strategies for encouraging more 5-star reviews. Tune in for expert tips on maintaining a positive online reputation and keeping your business relevant in the digital age.
Sometimes you have to set up a New policies in place after you blunder it. This is how I came up with all the items in my Cleaning Business Contract Bundle. Each item was a blunder in my cleaning business!
https://klean-freaks-university.newzenler.com/courses/basic-contract-bundl
Get my latest course offering right here:
Black Friday Bonanza
https://klean-freaks-university.newzenler.com/courses/black-friday-bonanza
We are always looking for SPONSORSHIPS, IF THIS INTERESTS YOU PLEASE CONTACT US
Cleaning Business Life@gmail.com
Questions? Feel free to reach out!
Shannon Miller: cleaningbusinesslife@gmail.com
Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg
See Shannon's latest courses: www.KleanFreaksUnversity.com
We're thrilled to have you join us as we delve into the world of online reviews and how they can impact your cleaning business.
When faced with a negative review, it's essential to take a step back before responding. Remember, it's not personal; it's an opportunity to learn and improve. Stay professional and offer a solution, whether it's a refund, a reclean, or honoring your 24-hour guarantee.
Listening to your customers is key. Apologize sincerely, take ownership of the issue, and if necessary, take notes to ensure the problem is resolved effectively.
Responding to all reviews, both positive and negative, is crucial for your business's online reputation. Not only does it show that you value customer feedback, but it also helps keep your SEO current and relevant.
Setting up new policies after learning from mistakes is a key part of business growth. Our Cleaning Business Contract Bundle was born from these experiences, offering solutions to common challenges in the cleaning industry.
Looking to boost your online reviews? Consider running campaigns in February and September to encourage more 5-star reviews. Using QR codes and review software programs can also streamline the process for your clients, making it easier for them to leave feedback.
For more insights and strategies on handling online reviews and growing your cleaning business, check out our latest course offering, Black Friday Bonanza.
Interested in sponsoring our show? Contact us at Cleaning Business Life@gmail.com to discuss partnership opportunities.
