The Joy of CX
Welcome to oomph.
We’re a B Corp accredited agency that start all our work with a single aim: everything we do should result in customer experiences that are both valuable and simple.
https://www.oomphagency.com
In this first series of podcasts we investigate how to integrate 'customer first' thinking into your organisation and how it can have result in positive, sustainable results.
Podcasting since 2023 • 6 episodes
The Joy of CX
Latest Episodes
The Luxury of CX
This week's instalment of The Joy of CX we speak to globally renowned marketing and CX specialists Megan French and Craig Lee, alongside our very own CX Guru Stephen Priestnall, about how the word Luxury has evolved to mean something far...
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Season 1
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Episode 6
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49:33
The Humans In Our Experience
In this episode we speak to Sarah Jones, Head of CX design, UK & UI, at one of the UK's most successful telecom's companies Talk Talk. We explore the what is more crucial in CX - satisfying emotional needs or satisfying functio...
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Season 1
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Episode 5
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36:30
CX & UX - A Match Made In Heaven?
In this episode our question is a slightly existential one about when is UX the same as CX, or is it.How do clients understand the difference. How does one inform the other?We clarify the difference between UX and CX, ...
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31:15
NPS - The Hunt for Schrödinger's Cat
Welcome to our bonus extra minisode, where we invite you to listen in as our experts discuss the NPS score, and whether it’s a useful measure in today’s data-rich world.Presented by Sue Carter. Featured Guests Stephen Priestnall & R...
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Season 1
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Episode 2
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20:28
