In the CRE Vault with Mike and Marc
NAI FMA Realty presents "In the CRE Vault", a must-listen podcast for anyone interested in commercial real estate. Our co-hosts, industry veterans Mike Ball and Marc Hausmann, will take you on a deep dive into the latest topics and trends shaping the industry.
Each episode, Mike and Marc will share their expertise and perspectives alongside a first-class line up of economic, city, and industry professionals, to provide valuable insights and actionable advice for anyone looking to navigate the complex world of commercial real estate.
With a focus on real-world examples and practical advice, "In the CRE Vault" is the ultimate resource for anyone looking to make informed decisions about commercial real estate. So, whether you're a seasoned investor, a business owner looking for space or simply curious about the industry, be sure to tune in and discover the insights you can use.
In the CRE Vault with Mike and Marc
Out of Office, But Not Out of Reach (S3:E7)
You know what’s harder than landing a new client? Keeping the one you already have from bolting because your voicemail says, “Out of office until further notice.” In this episode, Mike and Marc get real about customer service in commercial real estate—how it doesn’t stop at 5 PM, doesn’t care about time zones, and definitely doesn’t end when the ink dries.
Whether you're closing deals or just trying to find a decent Wi-Fi signal in the Caribbean, your clients expect answers—and our favorite duo has opinions. They dish on the golden rule of CRE: always answer the phone (yes, always), why post-deal follow-up is more than a courtesy, and how to turn complaints into future commissions.
So grab your earbuds and your best “sorry I missed your call” voice—it’s time to talk service with the guys who never let a voicemail go unanswered (unless it’s spam).
