Nemours Culture & Talent Podcast
A podcast from Nemours Children's Health focused on helping leaders and associates harness the enterprise's varying culture and talent perspectives and tools to connect to one another and the children, families, and communities we serve as we work together to create the healthiest generation of children.
Nemours Culture & Talent Podcast
Episode 12: Engagement Through Unreasonable Hospitality
Unreasonable Hospitality is a philosophy coined by renowned restaurateur Will Guidara in a book of the same name. In it, Mr. Guidara explains the philosophy of "unreasonable hospitality," which aims to exceed traditional expectations and delight customers with extraordinary experiences, creating lasting emotional connections. While it has long been associated with the hospitality industry, Jared Narlock and Sarah Huddleston argue that many of the tenets laid out by Mr. Guidara can be applied to healthcare, too!
Sarah Huddleston, Culture and Talent Project Manager, Nemours Children's Health
Jared Narlock, Director, Culture and Coaching, Nemours Children's Health