You Don't Need More Leads (ft. Jason Friedman)

00:00
00:23 Today's Guest
04:32 What is the CXFormula
07:39 A Mission to Help Small Business
11:00 What Is Small Business Missing When It Comes to Customer Service
15:34 How To Position Yourself and Your Company in the Mind of Your Customer
21:54 An Example of What Happen's When You Start to Focus on the Customer Experience
25:07 Growing VS Scaling
31:40 How To Start Improving the Customer Experience
32:17 What Does Your Ideal Customer Look Like?
33:36 Shop Your Experience/Buy From Yourself
34:41 Where is the Friction Points In Your Company
35:57 STOP Overdelivering All The Time
43:16 Quick Steps You Can Take
50:57 Learn More About CXFormula


Host: Brandon Welch
Special Guest: Jason Friedman of CXFormula https://www.cxformula.com/
Executive Producer: Carter Breaux
Audio/Video Producer: Nate the Camera Guy


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