Facts Not Feelings with Brooke C. Furniss
Every week, BZ Consultants Group's Founder/President, Brooke C. Furniss, differentiates facts from feelings. As it is imperative to surround oneself with people smarter than yourself, experts from their respective fields will be stopping by so we can learn, grow, and move this auto industry forward. Sit back, grab your beverage of choice, and let's continue to set the precedence of facts not feelings! Connect with me at https://bzconsultantsgroup.com/
Facts Not Feelings with Brooke C. Furniss
🚗 Car Buying Made Easy: Online to Showroom Magic!
What if buying a car was as easy as scrolling through your favorite app?
🚘 In this episode of Facts Not Feelings, host Brooke Furniss welcomes Brian Kramer, EVP of Cars Commerce, to discuss the digital revolution in automotive sales. From seamless integration to AI-powered customer service, learn how the industry is transforming car buying into a frictionless journey.
🔍 What You'll Learn:
Seamless Integration: Connecting online browsing to in-store experiences is crucial for dealerships to meet customer expectations.
Frictionless Trade-In Process: Providing exact trade-in values builds trust and reduces negotiation barriers.
Leveraging AI: Predictive analytics and AI tools streamline operations and bring humanity back to customer interactions.
Connect with Our Speakers:
Brian Kramer: https://qrcc.io/sm2y0rn8wdeo
BZ Consultants Group: https://qrco.de/bcqqFo
Apple🎙️ https://apple.co/3DYjWN0
Spotify 🎧 https://spoti.fi/3DNNgFI
Youtube ▶️ https://bit.ly/3jDwPoO
🗣 Engage with Us:
If you find this discussion helpful, please give us a thumbs up 👍, subscribe for more insights and tips from industry leaders, and hit the bell icon 🔔 to stay updated on our latest episodes!
Chapters:
00:41 - Introduction
05:36 - 🔗 Breaking Barriers: Seamless Online to In-Store Sales
12:38 - 🚗 Simplify Tech: Avoid Overloading Your Website Tools
15:16 - 📊 Predictive Analytics: Streamlining Customer Journeys
17:17 - 💡 Training for Hybrid Sales: Building a Seamless
Customer Experience
26:02 🔮 Evolving Customer Behavior: Using AI to Boost Satisfaction
& Loyalty
33:03 - 🎤 Lightning Round & Lessons from Brian Kramer
#CarBuying #DigitalRetail #AutomotiveSales #AIinAutomotive #FactsNotFeelings
