Facts Not Feelings with Brooke C. Furniss
Every week, BZ Consultants Group's Founder/President, Brooke C. Furniss, differentiates facts from feelings. As it is imperative to surround oneself with people smarter than yourself, experts from their respective fields will be stopping by so we can learn, grow, and move this auto industry forward. Sit back, grab your beverage of choice, and let's continue to set the precedence of facts not feelings! Connect with me at https://bzconsultantsgroup.com/
Facts Not Feelings with Brooke C. Furniss
AI vs. Dealerships: The Future of Customer Service! 🤖
🚗 AI is transforming automotive retail—is your dealership ready?
In this episode of Facts Not Feelings, I sit down with David Marod, founder of Contactter AI, to explore how AI is reshaping dealership operations, streamlining customer engagement, and boosting lead conversion.
🤖 AI isn’t here to replace humans—it’s here to enhance efficiency, eliminate repetitive tasks, and improve customer experiences. But with so much AI hype, how do you separate facts from fiction and successfully implement AI in your dealership?
💡 3 Key Takeaways:
1️⃣ AI in Dealerships – How AI enhances customer interactions, automates lead engagement, and increases sales.
2️⃣ Seamless Integration – The importance of choosing the right AI solution and avoiding tech stack headaches.
3️⃣ Customer Experience First – How AI personalizes conversations, boosts customer satisfaction, and supports—not replaces—human interactions.
🔗 Connect with Our Speakers:
David Marod 👉 https://qrch.net/sr4gty74nmo3
Facts Not Feelings 👉 https://qrch.net/rvwds5eho042
🎧 Listen & Subscribe:
📲 Apple Podcasts: https://apple.co/3DYjWN0
🎵 Spotify: https://spoti.fi/3DNNgFI
▶️ YouTube: https://bit.ly/3jDwPoO
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Chapters:
00:35 - Intro: Meet David Marod and Contactter.AI
02:00 - How AI Transforms Customer Engagement & Lead Nurturing
05:16 - AI & CRM Integration: The Key to Seamless Dealership Ops
10:52 - AI Success Story: How Contactter AI Boosted Car Sales
14:08 - When AI Feels Human: Evolving Customer Expectations
17:04 - Data-Driven Dealerships: Measuring AI’s Impact
19:20 - [Sponsored] AI That Sells: How Contactter AI Converts Leads Fast!
23:58 - AI + Human Touch: How Contactter AI Enhances Sales Teams
26:46 - Avoiding AI Adoption Pitfalls: Key Challenges & Fixes
30:43 - FTC Compliance & Texting: Avoid Costly Mistakes!
33:36 - Skeptical About AI? Why Dealerships Should Try It!
35:33 - Lightning Round: Connect with David Marod & Final Takeaways!
