Challenger Brands
This is Challenger Brands
Where we talk about brand development, marketing, sales, entrepreneurship and a whole lot of other things to help entrepreneurs and brand custodians build competitive brands and better businesses.
Not the biggest player in your sector? Make an impact by challenging the status quo.
In each episode, we talk to inspiring industry professionals and entrepreneurs to gain useful and actionable insights for empowering challenger brands.
Challenger Brands is hosted by Illustrado - The Brand Development & Creative Agency for ambitious and audacious challenger brands.
www.illustrado.co
Challenger Brands
How to NOT Kill Your Business with Bad Customer Service
With Google Reviews, Trustpilot, as well as Facebook, and many other platforms that hosts reviews, positive customer feedback has become so essential to the wellbeing of a business. Bad customer reviews, stemming from poor customer service can easily damage business – now more than ever. So today, we’ll talk about the fundamentals of good customer service and why having a policy in place is critical for your brand’s future growth. Remember, your brand promise is only good, if it’s carried all throughout. Customer service is one of those key areas where you need to deliver on that promise.
Our guest for today is Business Mentor l Customer Service & Sales Trainer Georgina Kelly. Georgina is often hailed as an Oracle for Entrepreneurs and Managers seeking business solutions. With 30 years of experience as a Business Owner, she has worked with diverse sectors, including Corporate giants and SMEs, some of which have flourished into FTSE100 companies. Georgina's expertise lies in advising on brand building, enhancing productivity, and driving sales. Georgina offers bespoke solutions, customer service and sales empowerment training that can be readily implemented to boost performance.
Incidentally, Georgina is also a dynamic leader of the entrepreneurial community in Ras Al Khaimah. She is the founder of RAK Business Group as well as the RAK Entrepreneurs Group which has over 1000 members.
This is Challenger Brands -
Where we talk about brand development, marketing, sales, entrepreneurship, and a whole lot of other things to help entrepreneurs and brand custodians build competitive brands and better businesses.
Not the biggest player in your sector? Make an impact by challenging the status quo.
In each episode, we talk to inspiring industry professionals and entrepreneurs to gain useful and actionable insights for empowering challenger brands.
Hosted by Illustrado - The Brand Development & Creative Agency for ambitious and audacious challenger brands.
www.illustrado.co
