Happy to Help | A Customer Support Podcast

If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!

Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!

Contributors

Host

Priscilla Brooke, Host

Priscilla is the Head of Podcaster Success for Buzzsprout, a podcast-hosting service, based in Jacksonville Florida.

From a young age, Priscilla has had a love for people and she has harnessed that passion throughout her career. After studying Advertising at the University of North Florida, she found a path to customer support and has loved every minute of it. For the last 7 years, she has led the Podcaster Success team at Buzzsprout, working directly with podcasters as they start, grow, and monetize their podcasts.

Priscilla cares deeply about using empathy, patience, and kindness to connect with all types of people. Outside of work, you can catch Priscilla laughing along with her favorite comedy podcasts, or rooting for the New York Yankees!

Producer

Jordan Blair, Producer

Jordan is the Podcast Producer for Buzzsprout. She is an experienced podcaster who loves people and creating meaningful content.

Along with Happy to Help, she produces Buzzsprout's other podcasts Buzzcast and Buzzsprout Weekly! She also hosts Dreamful Bedtime Stories a wildly successful podcast to help you and your kids fall asleep!

Guests

Guest

Chase Clemons

Chase Clemons is the Head of Customer Support at 37signals, the team behind Basecamp, HEY, and the new ONCE line of apps. With over 15 years of customer experience, Chase has done it all - frontline support in the queue, new customer success plus onboarding, team hiring/training, product research through the Jobs to be Done framework, and more.

To learn more about Chase, visit his website, chaseclemons.me, or shoot him an email chase@hey.com.

https://chaseclemons.me/

Guest appearance on:

Strategies for Understanding and Implementing Customer Feedback with Chase Clemons

Guest

Kevin Finn

Co-Founder at @buzzsprout

https://twitter.com/kfinn

Guest appearance on:

The Evolution of Buzzsprout Support

Guest

Kristi Ernst Thompson

Kristi is on the customers team at Help Scout and enjoys shaping company culture through projects such as Whole Company Support and internal videos. She loves to travel and visit coffee shops while working remotely.

https://www.linkedin.com/in/kristi-ernst-thompson/

Guest appearance on:

How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson

Guest

Mat Patterson

Drawing on a decade spent starting and growing a global SaaS support team, at Help Scout Mat helps customer-centric people deliver consistently excellent online service through the articles, newsletters, and his podcast, The Supportive. Earlier in his career, Mat was a web designer for companies including Booking.com and the Australian Stock Exchange.

https://www.linkedin.com/in/mathewpatterson/

Guest appearance on:

How to Build and Maintain an Effective Knowledge Base

Guest

Sarah Caminiti

Leading Expert in Customer Experience Optimization. Visionary behind The Kindness Initiative. Host of Epochal Growth.

https://www.epochaloperations.com/epochal-growth

Guest appearance on:

The Power of Kindness in Support and Leadership with Sarah Caminiti

Guest

Sarah Hatter

Customer Experience Maven, Events & Community Enthusiast, and Believer in the Best in People. Founder of Elevate CX and CoSupport. Author of The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand.

https://cosupport.com/

Guest appearance on:

The Importance of Finding Your Community with Sarah Hatter

Guest

Suneet Bhatt

Suneet helps people and organizations get unstuck, find their purpose, and reach their potential. With people, he works through his “Find and Evolve your Purpose” approach, which he delivers through workshops, cohort-based workgroups, and classes at Rutgers University. With organizations, he is a Professional EOS Implementer facilitating discipline, accountability, and progress for Leadership Teams around the world.

Suneet currently serves on the Board of Education for Metuchen, NJ, and writes socially impactful children’s books (Dream Village).

Learn more about Suneet through LinkedIn and his website.

https://myauthenticstory.com/

Guest appearance on:

Cultivating a Healthy Support Team with Suneet Bhatt

Guest

Tom Rossi

Co-Founder at @buzzsprout

https://x.com/tomrossi7