Happy to Help | A Customer Support Podcast

Andrew "Coach" Rios is a Global Customer Experience and Support Operations leader with more than 25 years of experience building and transforming support teams at companies ranging from startups to Fortune 100 organizations like Cisco and Fitbit. He is currently leading the Customer Experience team at Cityside Fiber.

What makes his leadership style stand out is that he applies the same principles as he coaches customer support teams and youth sports. As a youth soccer and football coach for his son’s teams, Coach Rios believes great leadership is simple: set the game plan, build trust, focus on fundamentals, and help people get a little better every day or every ticket. Through his leadership coaching, speaking, and practical ‘Coach Rios Pro Tips,’ he’s helping leaders build stronger teams, better cultures, and customer experiences that actually win!