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WellRising with Cassandra Duffill
WellRising - for business owners, healers & conscious entrepreneurs ready to rise... with clarity, alignment, purpose and freedom.
Here, alignment replaces hustle and your business finally gets to feel like freedom.
Each week, Cassandra Duffill shares grounded strategy with a strategic-intuitive edge, blending practical strategy with energy, embodiment and real-life activations, so you can grow sustainably, authentically, profitably, and rise well.
Inside you'll get real conversations & practical insights to:
- Build a business that supports your energy and your income
- Create offers and pricing that align with your capacity and goals
- Market with integrity in a way that actually works
- Lead with boundaries, clarity, and CEO-level decision making
- Grow without burnout, pressure, or performative hustle
About Your Host:
Cassandra Duffill is a business mentor, qualified strategist, naturopath and intuitive, with over 25+ years in corporate marketing and entrepreneurship, for some of the worlds biggest brands - including McDonald's, Vodafone, Sony Films & Melbourne Airport, and her own brands & multi-six figure natural health practice. Cass merges strategy with energy, to help women in business rise - without pressure or burnout.
If you’re ready to create profit without pressure and expansion without exhaustion, you’re in the right place. It's your time to rise well.
Connect with Cass: https://cassduffill.com
WellRising with Cassandra Duffill
#48: Keys to Client Retention
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In this episode, Cass Duffill discusses the importance of client retention and provides 13 strategies to improve it. She emphasizes the need to attract the right clients, deliver what they paid for and exceed their expectations, and tailor solutions to their individual needs. Cass also highlights the significance of a quality onboarding process, mapping out the customer journey, and offering ongoing support. She encourages engaging clients in the journey, keeping them motivated, and providing a quick turnaround for deliverables. These strategies aim to increase client retention and generate referrals.
Chapters
00:00 Introduction
02:24 Strategies for Client Retention
05:13 Quality Onboarding Process
08:05 Mapping Out the Customer Journey
10:32 Offering Something Different in Each Interaction
12:57 Providing a Quick Turnaround
15:38 Being Timely in Delivering Solutions
17:24 Conclusion
Let's Chat - Send an instant message now
FREE TRAINING: Clarity to Clients to Income Masterclass + Bonus Live Business Strategy Hot-Seat Q&A
6pm March 2nd 2026 AEST (Australian Standard Time, Qld)
REGISTER NOW
5 Signs Your Business is Out of Alignment: Get The Free Guide
Join the next round of Align & Rise Accelerator and save $1000 - Align & Rise Accelerator- we start March 9 2026
Visit the website www.cassduffill.com
