In this episode of Peacebuilding with Dr. Pollack, Susan shares a story about a time she was confronted by a rude customer at the library. She felt unsupported by her coworker and manager, and she's not sure what to do if it happens again. Dr. Pollack discusses the importance of having protocols and training in place for dealing with unruly customers, and he encourages Susan to give feedback to her leadership about her experience.
Be a caller on the show! Go to https://pollackpeacebuilding.com/podcast/
#conflictresolution #conflict_management #difficultconversations #workplaceconflict #pollackpeacebuilding
Host: Dr. Jeremy Pollack from Pollack Peacebuilding Systems
More from Dr. Pollack:
Connect with Dr. Pollack on social media: Facebook | Twitter | YouTube | LinkedIn
In this episode of Peacebuilding with Dr. Pollack, Susan shares a story about a time she was confronted by a rude customer at the library. She felt unsupported by her coworker and manager, and she's not sure what to do if it happens again. Dr. Pollack discusses the importance of having protocols and training in place for dealing with unruly customers, and he encourages Susan to give feedback to her leadership about her experience.
Be a caller on the show! Go to https://pollackpeacebuilding.com/podcast/
#conflictresolution #conflict_management #difficultconversations #workplaceconflict #pollackpeacebuilding
Host: Dr. Jeremy Pollack from Pollack Peacebuilding Systems
More from Dr. Pollack:
Connect with Dr. Pollack on social media: Facebook | Twitter | YouTube | LinkedIn