In this "Peacebuilding with Dr. Pollack" episode, Dr. Pollack advises George, an account director facing a crisis after his team accidentally insulted a key client. An email mishap revealed a derogatory comment made by an account supervisor about the client, leading to demands from the client's VP for the supervisor's dismissal. George is caught between the client's demands and his boss's refusal to fire the valuable employee. Dr. Pollack recommends an honest approach to reconcile with the client, suggesting a direct apology from the supervisor and a discussion to assure the client of their valued partnership and measures to prevent future incidents. This advice underscores the importance of accountability and the ethical resolution of workplace conflicts.
Please visit our website to get more information: https://pollackpeacebuilding.com/
Host: Dr. Jeremy Pollack from Pollack Peacebuilding Systems
More from Dr. Pollack:
Connect with Dr. Pollack on social media: Facebook | Twitter | YouTube | LinkedIn
In this "Peacebuilding with Dr. Pollack" episode, Dr. Pollack advises George, an account director facing a crisis after his team accidentally insulted a key client. An email mishap revealed a derogatory comment made by an account supervisor about the client, leading to demands from the client's VP for the supervisor's dismissal. George is caught between the client's demands and his boss's refusal to fire the valuable employee. Dr. Pollack recommends an honest approach to reconcile with the client, suggesting a direct apology from the supervisor and a discussion to assure the client of their valued partnership and measures to prevent future incidents. This advice underscores the importance of accountability and the ethical resolution of workplace conflicts.
Please visit our website to get more information: https://pollackpeacebuilding.com/
Host: Dr. Jeremy Pollack from Pollack Peacebuilding Systems
More from Dr. Pollack:
Connect with Dr. Pollack on social media: Facebook | Twitter | YouTube | LinkedIn