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Darius Jenkins of GNB Mortgage - From Tech Triumphs to Loan Officer Legend: Demystifying Mortgages, Educating Homebuyers, and Balancing Life Through Music and Golf
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Curious about what it takes to transition from a tech career to the mortgage industry? Join us for an enlightening conversation with Darius Jenkins, a seasoned loan officer at GNB Mortgage, as he shares his journey from growing up as an Army brat in Arlington, Virginia, to thriving in the world of mortgages. Discover the truth behind the often misunderstood role of a loan officer, and how Darius's dedication and perseverance have been key to his success. He candidly discusses the challenges of the profession, made to look deceptively simple by social media, and offers glimpses into his commitment to educating first-time homebuyers in Northern Virginia.
Unlock the secrets of securing the perfect mortgage and understanding the nuances of different loan types with Darius's expert guidance. Learn about the indispensable financial triangle profile, encompassing assets, income, and credit, which is crucial in choosing the best loan options. Darius sheds light on the evolution of the mortgage industry from its chaotic "Wild West" days to a more structured and regulated environment. With practical tips on boosting credit scores and maintaining healthy credit card balances, this episode serves as a comprehensive guide for anyone contemplating a mortgage.
Explore the harmonious balance between personal passions and professional life as Darius shares insights into his hobbies, like playing guitar and golfing, which offer him much-needed relaxation. Hear heartwarming stories of meaningful client relationships and the profound satisfaction of helping clients navigate major life events. Inspired by a motivational speech from Denzel Washington, Darius also discusses the importance of resilience and embracing failure as stepping stones to success, encouraging listeners to persevere and stay committed to their unique paths.
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Homegrown Loan Officer Discusses Mortgage Loans
Speaker 1Darius Jenkins and I'm a senior loan officer for GMB Mortgage. And, let's see, I'm from the area. I'm an Army brat, actually Army beneficiary. Okay, that's what I like to say. So I grew up in Arlington. My dad put in 20 plus years in the US Army Wow, I know Long time and so I grew up on Fort Myer in Arlington, virginia.
Speaker 2Okay.
Speaker 1So I basically have lived in Northern Virginia just about my entire life, wow.
Speaker 2Homegrown yeah.
Speaker 1Homegrown pretty much. Yeah, it was kind of unique in that typically in the military a lot of military families travel quite a bit, but that didn't happen with us. I was born in Panama because my dad was stationed there, but then at the age of three we came to Fort Myer and I went to elementary school at Fort Myer, junior high school at Fort Myer. Okay, he kept getting reassigned in different positions in the area. So he's at the old guard on Fort Myer, then he was at the Pentagon and then his last duty was at White House Communications.
Speaker 1So he was there for quite a while.
Speaker 2Love it and now you're a finance slash mortgage loan officer. Talk to me a little bit about the type of services that you offer and what are clients coming to you for. To me a little bit about the type of services that you offer and what are clients coming to you for.
Speaker 1Well, a loan officer by definition. We originate mortgage loans, so my company is called a lender. Okay, on the street they refer to loan officers as lenders, but technically that's not what we are, and so what we do is we bring in business to the employer, whether it's a mortgage company, whether it's a bank. We try to. We help people get money to buy homes right, and people can choose whatever, whoever they want to work with to get that particular loan. A loan originator basically sells their services, the services of their company, to work with them, to do their loan through them. So it's 100% commission, and sales is always tough.
Speaker 1A lot of people think real estate's easy. Being in mortgage business is easy. Anyone who's in the business they will tell you that's not true. It's very tough when you get into it. What I like to think of it is it's all bells and whistles. Initially yeah, and then they put you in a boat, they row you out to the middle of the lake, they throw you over, they say, hey, we'll see you at the dock. Oh man, so you can make it or you can't make it.
Speaker 2Yeah, sink or swim.
Speaker 1Sink or swim.
Speaker 1Yeah because when I broke into the business yeah, because when I broke into the business and I did 20-something years in information technology before I did this yeah. But when I got into the business, the company I was with at the time, a company called First Horizon they had a training program. They'd send you down to Dallas and train you for a week and there's a class of us To this day out of that class. I think there were about 30 people in that class. I'm the only one still in the industry out of that class, so it's a tough business to break into.
Speaker 2Yeah, I believe it, especially now with so many laws. I'm sure laws have always been changing and new kinds of things coming in, but because I feel sometimes I feel like maybe social media or the industry portrays it like, like you said, bells and whistles, or the industry portrays it like, like you said, bells and whistles, like look at this. Or like I just made this much money by selling Makes it look like nice we never talk about the realities of it Just like with anything in life, right, right, exactly.
Speaker 120% of the people do well, 80% of the people don't have any business, and that's what people need. That's basically standard. What you use in sales yeah, so. Or what you use in sales yeah, so. It's not for everybody yeah, but I would not go back to the 9 to 5. I happen to enjoy it and love it. I love the freedom it provides me, but every month you start from zero. Every single month, it's zero.
Speaker 2And you're starting over again. You've got to put in that hard work right, You've got to put in the time. You've got to're in your branding. What are you doing to get your name?
Speaker 1out there and what kind of like brand or I guess. Well, today you've got. Today, you really have to have some type of presence on social media. Yes, right, social media is all the rage and AI is all the rage, and you've got to have some presence on that. I see people who I know have been in the industry a long time. Suddenly they have more of a presence on social media, because that's the thing right, and that's what all the young kids are into and new buyers. So you've got to figure out a way to sell your services, your company services, through social media. You've got to have some type of marketing program along those lines. In addition to that, though, you still have to touch base with people.
Speaker 1In the end it's all about touching base with people, listening, caring about them, letting them know you're there for them, and you've got to figure out a way to do that. You just can't go out and try to sell and like, hey, I'm Johnny Joe Mortgage, use my services, they're not going to pay attention to that. You've got to touch them on a personal level and you must figure out a way to do that. And I do that through a number of different, besides social media. I speak, or I volunteer to speak at home buying seminars on behalf of Virginia Housing, and they have them throughout Northern Virginia and I've been doing that since 2004,. I think it is, yeah, 2004. Okay, and just giving knowledge education to first-time homebuyers. You don't have to be a first-time homebuyer to take the class when most people are, yeah, giving knowledge education. I do webinars. I've got a webinar tonight hosting, I think it's, 98 people at this point. Oh, wow, that's a pretty good number. It's a pretty good number. I was pretty surprised by that, right.
Speaker 1Yeah, so we'll see how it goes. So you've got to have a bunch of different avenues to try to sell your services, sell your company and offer people assistance.
Speaker 2Absolutely, thank you. I would like to ask you if you could walk us through different types of mortgage loans available and their pros and cons.
Navigating Mortgage Loans and Credit Scores
Speaker 1To some of those that are, Well, generally there are four main type of loans. You've got what's called a conventional loan, which is basically backed by Fannie Mae and Freddie Mac, which are government, which is basically backed by Fannie Mae and Freddie Mac, which are government, private quasi entities. And then you've got FHA loans, which is backed by the government. You've got VA loans if you're a veteran, and USDA loans. If you live in a rural area, like out here, you would have USDA loans. You would not have a USDA loan in Arlington, for example. So that's not going to happen.
Speaker 1But those are the main four loans. That just about everybody in the country does, and depending on your particular profile. So I think of it as your financial triangle profile. You've got your assets right your money, your investments, your checking, your savings. You've got your income and you've got your credit. What's your debt, like Credit score? If you're strong on all three sides of a triangle, odds are you're going to do a conventional loan. If you're strong on two sides, maybe your credit's not the best.
Speaker 1Not that it's poor, but it might not necessarily be 780. Yeah, okay, maybe an FHA loan might be best for you. If you're a veteran, automatically you should look at a VA loan. It's surprising how many veterans are unaware of the VA loan, but that's a great loan. If you have served and you can qualify for that loan, you should definitely do that loan. And again, world loans. Or if you're going to buy out in the farmland area or something like that, you should look at a USDA loan. And all these loans have pluses and minuses. So when you sit down with someone, you do an analysis of them. Some people may qualify for all three, some two, some one, depending on what it is. You give them the pros and cons and you let them make the best decision that they think is best for them. Yes, and then you do your best to make that a reality.
Speaker 2Love it. I'd like to ask you are you working with a team or a group? Do you have any employees? Talk to me about that.
Speaker 1Well, we have employed the company, so I'm a W-2 employee of the bank, of the mortgage division, but every loan officer has a processor they work with and an assistant, an assistant processor, and then behind that you've got a bunch of people doing certain items and certain things.
Speaker 2Yeah, yeah.
Speaker 1But yeah, so I've got an assistant, I've got a process that works for me. Yes, love it.
Speaker 2And I'd like to ask you what are some of the biggest misconceptions people have about the mortgage application process and if you could give me some of those.
Speaker 1Oh, let's see Misconceptions. Misconceptions Well, there are a couple things that go on there. One they see the lending industry as a commodity, Loan officers as a commodity. All mortgage companies are the same right. But that's not necessarily true, because you're dealing your key point is one person, so that's that one loan officer. Now, if that one loan officer does a bad job, that really could be detrimental to you in getting a mortgage. I've seen people get pre-approved, approved, get a contract on a property, Then a week before settlement find out they're not approved, they never should have been approved. So that's a loan officer who, whatever reason, missed something right. So therefore, it's not that everybody is exactly the same. It's just like that would be like saying, well, a doctor's a doctor and a lawyer's a lawyer. Well, that's not true either. Some you feel really comfortable with, some you don't. Lawyers you feel comfortable with, some you don't. When you go and speak to a loan officer, it should be the same situation.
Speaker 1Some banks, some mortgage companies have different programs than others. They may have more niche programs. Just about everybody has a conventional loan. Most do an FHA loan. But, for example, in Virginia you have Virginia housing loans, which is specifically set up for first-time homebuyers so you don't have to be a first-time homebuyer for all their loan products. But not everybody does Virginia housing loans, yeah, Okay, so you really need to ask some questions and you need to find someone that listens to you and provides information. Yeah, they probably won't have the answer to every question because nobody does no.
Speaker 1But they'll get the answer and get back to you. That's what you want and you want to get a good feeling and go. Okay, this is the guy I trust to get this done for me and that's what I try to encourage people to do. I mean, some people just make a decision just based on a rate alone. But a rate doesn't equal home ownership and every loan gets denied every year, every month around the country. All loans had an interest rate, so that doesn't equal you getting the keys to a property.
Speaker 2No, absolutely. Do you feel that the industry has changed since you started, since you have about 20 years of experience? What are some things that have changed? Oh, definitely Talk to me about those things.
Speaker 1When I first got into the industry, you could just walk off the street. Oh my goodness, If fill out an employment form and you could be a loan officer.
Speaker 2Oh my goodness, Wild West.
Speaker 1Yes, and that's actually how it's been referred to. Really, yeah, wild West, but not anymore. Okay, today, you've got to be licensed, so you've got to pass background checks, you've got to pass credit checks, you've got to take a national test, you may have to take a state test. So we're heavily regulated today, where we weren't. When I first got into business, as a matter of fact, I went from IT to being a mortgage loan officer, just like that. Oh my goodness, I resigned, gave my two weeks notice and I was working in the industry, yeah, and just learning the hard way.
Speaker 1Okay, but today that would not happen. Yeah, no imagine if it did. I don't think that would fly anymore. No, no, no, you've got to be in good financial standing.
Speaker 2They look at everything today. Yeah yeah, something to think about. Can you share tips for improving one's credit score before applying for a mortgage?
Speaker 1I can give you a couple items. Loan officers are not what I would call licensed credit specialists.
Speaker 2Okay.
Speaker 1Okay, but we've all worked in the industry long enough. We know credit tips and one thing people don't know. For example, let's say you get a credit card and they say your limit is $6,000 or your limit is $9,000, whatever it is, you never want to charge, if you can, more than 30% of whatever that limit is, that's when you get the most bang for your buck in terms of your credit score. Now what a lot of people would do is oh, I got this card, you can charge up $6,000. You'll charge the $5,000. But once you go over 50%, you can actually lose points on your score. Now they don't tell you that when you get the card. They don't tell you.
Speaker 1When you're at the store, the checkout, and they say, hey, would you like to open a card and we'll give you another 10% off, the answer is no, okay. So you want to keep your balance. You want to try to keep your balance 30% or less, ideally no more than 50, okay, that's one thing you want to do. The obvious thing is do not miss a payment. Never miss a payment. Now we deal with people who file mortgage applications. They're worried about the credit being run. Your score does not severely plummet when a loan officer or lender runs your credit score.
Speaker 2A lot of people think that.
Speaker 1They think that it might drop one to four points possibly. Of course you don't know, because you don't know what the score was the minute before he ran it.
Speaker 1Yes, but if you miss a payment, your score can drop 30, 40 points overnight from missing a payment. Never miss payments is the key. Okay, and monitor your credit. You've got to monitor your credit because at some point something was put on there, some person entered some information somewhere. People make mistakes all the time. Someone turned in the cable box, the guy behind the counter forgot to mark in the computer that they turned in the cable box. Then it goes to collection. Now you've got an issue.
Personal Hobbies and Client Relationships
Speaker 1So monitor your credit and you can do that at annualcreditreportcom, which the government had the bureau set up. You can go there and get a free copy of your report once within a 12-month period. Now the smart thing to do is you go there, you run it from one credit bureau and four months later, another credit bureau, four months later, another credit bureau. So you're getting a free copy within every 12-month span, but you're constantly monitoring it. Okay, for free. If you want the score, you've got to pay for it. But don't pay for the score, because if you paid for the score, what are you going to do with the score? Nothing. You may pay over $100 for a score that you're not doing anything with.
Speaker 2Oh, my goodness yeah.
Speaker 1Just want to make sure what's on there is accurate. Yeah, yeah.
Speaker 2Love it. What do you like to do in your free time? Like you have so much knowledge and so much experience, I'd like to know how you're.
Speaker 1Well, I don't have that much knowledge.
Speaker 2I think you do, at least for me. I'm learning a lot of things here, fresh and ready for your clients, for your company, making sure that you take care of yourself and your mental health. What do you like to do to unwind, to relax?
Speaker 1Well, you must be able to do that because this is a stressful job and it's a stressful profession For me. I pick up guitar, strum it a little bit. I don't play. I know they say if you know three chords you can play.
Speaker 1You're like no, but they leave out these yeah but it's three chords and you need talent, so I don't play. Stop it. But it's enough for me to just kind of relax. Oh yeah, I love that and I mean I'm in the music, I listen to a lot of music, okay, um, oh boy, I kind of call myself a renaissance man because I listen to everything I love beatles.
Speaker 1Beatles are my favorite, but I love jazz. Okay, anything with guitar. I'll listen to pop, I'll listen to R&B. It's whatever sort of mood I'm in at the time. Yeah, that's what I listen to, and I live fortunate enough fortunate enough, not by design to live on a golf course. So I'll go out and shoot a couple holes, though I'm terrible at golf.
Speaker 2You're like I'm terrible at everything, but I'm doing it.
Speaker 1I'm terrible at golf. Stop it. Terrible. Anybody out there who plays golf understands when I say that Golf is really hard and other than that it's just being around friends. We have a large group of friends and we travel together. We see each other all the time. I've got one set group. We've been friends 40 years now, I guess.
Speaker 2That's a long time.
Speaker 1It's a long time.
Speaker 2Besties.
Speaker 1We travel all over the place together. We're going to Alaska next year. A cruise in Alaska.
Speaker 2That is so cool. I've always wanted to go to Alaska.
Speaker 1I'm looking forward to that one. I'm not a big cruise person, but going to Alaska on a cruise okay, I'll do that.
Speaker 2Great, give it a shot. Will you get to get off land at some point?
Speaker 1Good, good.
Speaker 2Because I was like, can't stay on the boat the whole time see the glacier or something I don't know. Cool, there's a lot of pictures. Yay good, I'm glad you're taking care of your mental health and getting to get out there and gotta do that right.
Speaker 1It's very important, absolutely. You must have balance, right it can't just be work. That's well for me, some people, it's all about work.
Speaker 2But no, but it's good to balance it out, and I mean no shade or anybody who's all about work, but some people people don't work like that, and you need to be able to take care of yourself in the ways that that work for you Right.
Speaker 1My wife keeps me in line too, so that's good Shout out wife for that. Oh yeah, she's the brains in the family.
Speaker 2Stop it, you both Stop it. You undermine yourself too much. Can you share a success story where you helped a client navigate, navigate a difficult situation, maybe one that you can remember? You don't have to say any names?
Speaker 1Well, there was. This young lady came in with her daughter and they were living in a studio right and she didn't know if she could buy anything or not. The daughter, all the daughter wanted was her own room and I worked with them and worked with them and worked with them and got them in a place. And her daughter got her own room and she was extremely happy and in every single holiday I'd get this text from them, thanking me for their place, thanking me for their place.
Speaker 1Then I'd get invited to the daughter's high school graduation. I know and, a matter of fact, still talk to them today. The daughter just graduated, just got her master's.
Speaker 2Look at that.
Speaker 1I know, I know, isn't that something? Yeah, that's a feel-good story for me. Yeah, so we always touch base and text and see how they're doing.
Speaker 2How important is it for you to have those relationships with your clients and like, if they happen because you know it's not maybe you'll have a good situation where you did help someone. But that connection like they don't text you all the time, right, it's just's like sometimes, but they had a connection with you.
Speaker 1Yeah, Some are just, you know, they get their house and they move on. But those stories and they're more than one of those type of stories Every loan officer and every real estate agent has those type of stories. It kind of makes it worthwhile. I mean, it's about more than just, hey, I need to pay my bills and get paid too, just like every other job. Yeah, but it reaches a different level than when I was doing information technology. Yeah, and that's one of the things that kind of keeps you doing. It actually is that because you know there are going to be transactions that are stressful.
Speaker 2Yes.
Speaker 1That keep you up at night. There are always those, but then in the end, when someone gets their keys to the house, that just makes it worthwhile yeah it's very memorable.
Speaker 2You help them at such a big point in their life.
Speaker 1That's true. It's the largest financial transaction in most people's life is buying a house.
Speaker 2Thank you for sharing that. I'd like to ask what's the best time to consider refinancing a mortgage and what factors should people weigh? To ask what's the best time to consider refinancing a mortgage and what factors should people weigh?
Speaker 1Okay, what'd you do you get to whip up a list somewhere. Let me go on the internet and get a list of questions. So, when it comes to refinancing, there's so many factors that determine whether it's good for you to refinance or not. How long are you going to have the house? What's the reason behind your refinance? Are you trying to take money out of the equity to use for some particular purpose? Is your rate high and the market has dropped enough? Okay, then it makes sense for you to refinance. So a lot of factors drive that.
Speaker 1Some people think, well, I'll just refinance. Well, it's not quite. You'll just refinance. You've got to see where the market is, where you are. Is it going to be beneficial? Because there's always a cost to refinance. And so, again, you sit down, you do an analysis of the person's situation and let them decide okay, I feel good doing it, or I don't feel good doing it. And some people will get involved and they'll do it to the end, and then they'll decide. You know, I don't think we really need to do this right now. We're not really going to be in the house as long as I thought, and so that's fine. Yeah, but you just got to make sure you're not refinancing just because your neighbor refinanced, so the guy in the cubicle next to you.
Speaker 2I just refinanced.
Speaker 1Oh, maybe I should refinance. Well, maybe it's not beneficial to you. Yeah, and maybe your neighbor needed that because they had to do some work on the house, or they needed some money for the kid in college, or whatever it might be.
Speaker 2Everybody's situation is different.
Speaker 1Everybody's situation is different. You learn in this business. What you see up front is not how things are behind closed doors.
Speaker 2Yeah, no, absolutely. And I'd like to ask you where do you see yourself for the next five years as a person, with your business clients?
Speaker 1Five years from now, I see myself retired.
Speaker 2Okay.
Speaker 1Thanks, so if you want his services, y'all you better hit him up, I'm just kidding.
Speaker 2Five years goes by fast, though.
Speaker 1Five years goes by fast, but five years I'd like to be retired, traveling more, playing more, and maybe sit down and really try to learn to play guitar, who knows? But that's what. Yeah, that's where I see myself. But you never know, Five years from now I might still be enjoying it so much. I mean I'm in line of work. I could continue to do it. I might still be working. Yeah, that's what I see in five years.
Speaker 2Okay, wow.
Speaker 1So we'll see.
Speaker 2Yeah, we'll see where it goes. We'll see five years from now.
Speaker 1We'll check back in the best laid plans.
Speaker 1Yeah, exactly, I'd like to ask if there's anything that I have not touched on that maybe you want to share with our listeners in regards to, maybe, yourself, your industry. If someone is thinking of purchasing a home, they should, if they can, take some type of class on purchasing a home. And I say that because and I'm sure a lot of loan officers would agree with me people don't necessarily prepare for the mortgage loan process. It's one thing to set aside money, it's one thing to have income, but everybody's go through a mortgage loan process, and if you don't prepare for that process, despite these things, you might not be able to get a loan. So do some research. Don't wait till the last minute and assume you can just buy a house right. Talk to a loan officer six months or a year before and find out if you can, or find out if there are things you need to do.
Speaker 1Preparation is the key to everything, right, so prepare for that. That would be the number one thing I would tell people if they're thinking of it, and number two, I would tell them like a house a lot. Don't fall in love with the house until you have the keys to it. If you like it, someone else might like it too and you might not get it, and don't get discouraged. Okay, if there's a house out there for you, just don't get discouraged. Love it when you have the keys, like it. Until you get the keys, yeah, okay, that's the other thing. And for some people, buying a house just isn't their thing, and that's fine too. It's fine too if you just want to rent. Put your money other sources.
Speaker 2There's nothing wrong with that either I think you're one of the first to say that Wow Okay, thank you. Sure, you're just like. I guess no, because it's hard. Everyone's always just like.
Speaker 1Everybody's different. Yeah, I had a buddy for years he didn't want to buy a house. He'd owned a house earlier in life and later like no. I don't want to own a house, and that's okay. That's perfectly fine. Everybody is different.
Speaker 2Thank you for saying that, sure, and so it's kind of hard out there right now too. It's tough to buy.
Speaker 1Well, this area is just. You know it's so expensive. It's tough for people. Don't get discouraged because you can't buy a house right now in this area. Thank you, no, just keep doing what you're doing.
Embracing Failure, Finding Success
Speaker 2Work up your plans Someday it'll happen for you offer those classes.
Speaker 1Well, I do speak at the Virginia Housing Seminars, okay, and I'm starting webinars now. Okay, so you can also sign up for a webinar, or just contact me and I'll sit down and we'll do a Zoom call and go over it one-on-one Sure. Okay, happy to speak with anyone.
Speaker 2And they can reach you at Always reach me at teamDariuscom.
Speaker 1Okay, you can always find me at TeamDariuscom.
Speaker 2Period. Love it All right. My final question have you had anybody tell you anything that has stuck with you throughout your life? Maybe they said something, or you read a quote from a book, or a song has inspired you a lyric. Would you mind sharing that with us from?
Speaker 1a book or a song has inspired you a lyric. Would you mind sharing that with us? I saw a graduation speech and it was by Denzel Washington Okay, called Fall Forward and he was talking about basically the times he failed, and no one ever talks about the number of times you failed. He mentioned Michael Jordan and how many shots he took, how many shots that he missed. They only remember the ones that you make and Reggie Jackson striking out so many times, but they only remember the home runs he hit. If you're working at it, grinding, you will have some setbacks, you will fail, but that's okay, it's all part of the process. You just stay at it and you'll have successes too, and when you have successes, you don't necessarily remember the failures. They don't carry the same weight with you anymore.
Speaker 2They impact you.
Speaker 1Right, which means really don't give up. You're not the first person that fell, yeah, or something didn't go right, yeah, right. You just got to pick yourself back up and keep moving forward. So it's just like when you get into real estate and I used the going off the boat and swim the shore.
Speaker 2Yeah.
Speaker 1Okay, but it's one of those things where you have to stay with it, because one day, all of a sudden, you'll come out the other side of the tunnel, right yeah, and boom, there you are. That's where you wanted to be. So that kind of keeps running through my mind when things aren't going exactly right or I wish things were going better. So it's okay, it's all part of the process.
Speaker 2Exactly no, and I think we need to realize that sometimes it's that you know you're not in control. You got to just let things go. It's gonna happen for you. Don't compare yourself. Like you, your wins are not the same as their wins exactly, that's exactly right.
Speaker 1Yeah, and whatever someone else is dealing with, let them deal with it. Yes, let them deal with it. Don't take it on you. That's them. They're making their own path. You just stay on your path.
Speaker 2Yeah, exactly, no, I love it. Thank you so much for sharing that. I really appreciate you being here and sharing a lot of good tips and insights.
Speaker 1Well, hopefully. Thanks for asking me to come out.
Speaker 2Yeah, absolutely, it was fun.