Shelbey Arevalo: Bridging the gap between patients and providers in the dental field

In this episode, Shelbey Arevalo shares her powerful mission as a national dental advocate and consultant. She has spent over 15 years in the dental industry and now dedicates herself to bridging the communication and access gap between patients and dental providers. Through her nonprofit, National Dental Advocacy, she offers services that include virtual consultations, billing and coding support, and direct advocacy in complex dental cases.

Shelbey explains how misunderstandings between providers and patients often arise from poorly trained support staff or unclear communication, not from any lack of care by the dentists themselves. She emphasizes her commitment to unbiased advocacy, helping patients navigate billing questions, treatment plans, and provider searches with full transparency.

Her unique position as both a certified patient advocate and a dental billing expert allows her to improve outcomes for both parties. From assisting patients virtually at appointments to working with mobile dentistry providers in California, Shelbey’s work is deeply personal and passionately executed. She hopes to scale the nonprofit, train new advocates, and create a fully funded, nationwide service model.

The conversation closes with advice for patients: assume good intentions, ask questions, and know your dentist likely cares more than you think.

Resources Mentioned:
Website: https://www.nationaldentaladvocacy.org
Phone: 707-ASK-NDAP
American Dental Association courses: https://www.ada.org
Sleep apnea and cross-coding billing training