The Hospitality Playbook Podcast Podcast Artwork Image

The Hospitality Playbook Podcast

yourpilla.com

One episode, one tactic to improve a hospitality business. 

If you run a coffee shop, bar, restaurant or any other hospitality business, tune in to this show to hear actionable things which you can use to improve your business straight away. 

We get it, running a hospitality business is hard. There are so many moving parts and so many issues to deal with to succeed. But some people are succeeding, so we're speaking to the industry's most knowledgable people to find out how.

Episodes
Tell your business journey as a storyMay 08, 2024
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How to plan and run a restaurant manager interviewMay 01, 2024
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Evolve your business with micro changesApril 23, 2024
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Work out your actual food cost versus your theoretical food costApril 10, 2024
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Three questions to ask your customers that will improve your menuMarch 24, 2024
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Get staff to buy into just one of your core valuesMarch 20, 2024
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Three ways to improve transparency of tips March 12, 2024
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Three ways to get started with user generated contentMarch 06, 2024
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Principles of great onboarding training for new startersMarch 02, 2024
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Use biophilic design to improve customer experienceFebruary 26, 2024
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Build a gender-inclusive customer journey to get more bookingsFebruary 18, 2024
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Use a highlighter to increase your menu profitabilityFebruary 12, 2024
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Tips for choosing the right franchise market (Dubai case study)February 02, 2024
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Use 'ticket to ride' to increase spend her headJanuary 27, 2024
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Focus on product worth, not costJanuary 18, 2024
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Use this strategy to increase employee engagementJanuary 10, 2024
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Use this menu design to increase spend on every first drinkDecember 20, 2023
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Five signs your business could be a successful franchiseDecember 14, 2023
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Create a value exchange so customers want to give you their dataDecember 11, 2023
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Three tiers of service standards to level-up your teamsDecember 06, 2023
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Tips for dealing with corporate bookingsDecember 04, 2023
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How to deal with an EHO visit and get a 5-star hygiene ratingNovember 30, 2023
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Run your marketing campaigns with this timelineNovember 27, 2023
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Share your story with influencers to start with no budgetNovember 23, 2023
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Seven steps to become more attractive to job candidatesNovember 21, 2023
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