The Daily LEAD
A leadership podcast for any leader who is passionate about leadership development and self-care, and relationships. It consists of two segments a week: Mental Health Mondays, and Everyday Leaders on Thursdays.
The Daily LEAD
Episode 418 The Gold Standard of Church Hospitality
In this episode, we build on last week’s Disney-inspired conversation by exploring The New Gold Standard by Joseph A. Michelli, which unpacks The Ritz-Carlton’s world-class service philosophy. Discover how the Ritz-Carlton’s five leadership principles—defining purpose, empowering staff, delivering consistency, anticipating needs, and fostering genuine care—can transform your church culture from simply greeting guests to truly serving people with excellence and love. Whether you lead volunteers, staff, or ministry teams, this episode offers practical and spiritual insight into making every Sunday an unforgettable experience of grace.