Restoration Pros Unplugged
Step into the dynamic world of restoration with Restoration Pros Unplugged—now hosted by industry experts Clinton James and Bobby Thomas!
Clinton James, CMO at Water Restoration Marketing, brings his deep expertise in marketing and business growth, while Bobby Thomas, CEO of Extreme Services and a visionary leader in the restoration industry, adds his firsthand experience in building and scaling a successful restoration business. Together, they dive into the ins and outs of the restoration world, delivering exclusive interviews, expert discussions, and actionable strategies to help restoration professionals thrive.
Join us as we uncover the secrets behind successful restoration businesses, explore cutting-edge techniques, and share invaluable wisdom from top industry leaders. Whether you're looking to scale your company, improve operations, or stay ahead of the competition, this podcast equips you with the knowledge, tools, and inspiration to elevate your restoration game.
So, grab your headphones, settle in, and get ready to learn from the best. Welcome to Restoration Pros Unplugged—where expertise meets innovation!
Restoration Pros Unplugged
Payment Delays, SLA Pressure, and the Harsh Truth About TPAs
In this brutally honest episode of Restoration Pros Unplugged, Clinton James sits down with Bobby Thomas, CEO of Extreme Services, to unpack the evolving challenges of working with Third Party Administrators (TPAs) in 2025. From delayed payments to unrealistic SLAs and inconsistent claim volume, this episode dives deep into the operational and financial landmines that restoration contractors face when tied too tightly to TPA programs.
Bobby brings unfiltered insights, real-world horror stories, and proven strategies for navigating today’s increasingly rigid and centralized TPA landscape. Whether you’re struggling with cash flow, compliance fatigue, or pipeline instability, this conversation will arm you with the clarity and tactics needed to regain control of your business.
What You’ll Learn:
- Why TPA payment delays are worse than ever—and what to do about it
- How to build systems that meet rigid SLAs without burning out your team
- The dangerous downside of claim volume inconsistency
- Strategies to reduce TPA dependency and diversify your lead flow
- Bobby’s rapid-fire take on myths, tools, and whether he’d build with TPAs again
If you're working with TPAs—or considering it—this is required listening.
If you’re interested in learning how Water Restoration Marketing can help you overcome the challenges discussed in this episode and get more water jobs, book a free strategy session with our team today!
https://www.waterrestorationmarketing.net/schedule