Nobody likes saying "no" to a request, offer or whatever, but how many times have you huffed and slumped in resentment, wishing you'd had the guts to say no! You don't need guts, you need skills. (ok, you need a few guts, but the skills will help with that part!) In this quick episode I give you my formula for saying "no" in a way that will help you both protect your valuable time (and sanity) and still be seen as a caring leader who is there to support everyone's success. (including your own!)
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