The Thrive Podcast
Experienced tech entrepreneur Bill Potter sits down with tech leaders and founders for meaningful discussions on how to build and exit a thriving SaaS business, covering important topics like product development, operations, mergers & acquisitions, and so much more!
The Thrive Podcast
S1E7 The Importance of Online Customer Service for Tech Businesses with Scott Potter, Kevin Peterson, and Bill Potter
In this insightful episode of the Thrive Podcast, host Bill Potter leads the conversation with Kevin Peterson, Chief Operating Officer of DataCapable, and Scott Potter, a colleague at Thrive Advisors. Together, they discuss the evolution of customer support in the tech industry, exploring the delicate balance between leveraging technology for efficiency and maintaining a personalized human touch.
Kevin and Scott provide valuable insights into the challenges and opportunities presented by advancements in customer support technology. They emphasize the importance of understanding and meeting customer preferences. They share real-world examples of how customer feedback has directly influenced product development, driving innovation and enhancing user experiences.
This episode will resonate with tech entrepreneurs, founders, and anyone involved in customer service or product development within the tech industry. Whether you're seeking to optimize your customer support strategies, navigate the integration of AI-driven solutions, or simply stay ahead of industry trends, the conversation offers practical advice and valuable perspectives.
For those interested in exploring the intersection of technology, customer support, and business success further, be sure to subscribe to The Thrive Podcast for future episodes. You can also visit thriveadvisors.com to access additional resources and insights tailored to tech entrepreneurs and founders.
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Produced by Good Agency
Producer: Clay Vaughan
Director: Daniel Miller
Director of Photography: Orlando Briones
Key Grip: Joshua Williams
Grip: Stephen Crescenzo
Gaffer: Barry Strickland
Hair & Makeup: Cinthia Moore & Dayna Bantz