Designing Tomorrow: Creative Strategies for Social Impact

Inside charity:water's Big Brand Bet

Eric Ressler Episode 81

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0:00 | 58:16

The nonprofit sector has a marketing philosophy problem. We adopted a playbook built almost entirely around conversion: get the click, get the gift, optimize the funnel. But all of that activation depends on something most organizations never intentionally build: a brand people actually know, remember, and feel something about. Brady Josephson, Head of Growth & Innovation at charity:water, spent most of his career in direct response. Then the data told him something different, and charity:water went all in on brand.

Episode Highlights:

[00:03:00] How charity:water unknowingly burned through its brand equity 
[00:05:30] What "investing in brand" actually means beyond logos and colors 
[00:11:00] Self-determination theory and why trust is really about competence 
[00:22:00] You can tell the same story far more times than you think 
[00:25:00] Inside charity:water's 7,000 sq ft immersive experience space 
[00:44:00] Pick one growth engine and stop trying to do everything

Notable Quotes:

[00:44:15]: "What you say no to or what you do less of is the game. That is strategy." Brady Josephson

[00:24:00]: "You acknowledge some of the footage is old, some of the facts are out of date, and yet you're putting millions of dollars of ad spend behind that piece." Eric Ressler 

Resources & Links:

  • charity:water — charitywater.org
  • The Factory at Franklin — factoryatfranklin.com
  • Lenny's Newsletter — lennysnewsletter.com

Hosted by Eric Ressler, Founder & Creative Director of Cosmic, with co-host Jonathan Hicken, Executive Director of the Seymour Marine Discovery Center. New episodes every Tuesday.

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