Numbers and Narratives
Numbers and Narratives bridges the gap between the marketing/customer experience and data - come listen to marketing and CX experts talk about how to use data to better engage with your customers and provide a great experience.
Podcasting since 2024 • 63 episodes
Numbers and Narratives
Latest Episodes
Inside Customer Obsessed Brands with CX Joe
What happens when a lifelong English major turns thousands of customer conversations into a data-driven playbook for business growth?In this episode of Numbers and Narratives, we sit down with Joe Gilgoff (CX Joe) to unpack a career tha...
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50:25
Jason Katz: The CX Pain Points That Spark Innovation
How do you scale customer support from 10 people to more than 2,300—while keeping humanity, psychology, and operational excellence at the center? In today’s episode, we sit down with Jason Katz, former early Peloton leader and now founder of Le...
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55:59
How Generalist Marketers Win With AI
What happens when you treat vinyl not just as music, but as an asset class? In this episode of Numbers and Narratives, we sit down with Cory Huff, a self-described technology nerd and marketing enthusiast who helped build recommendation engines...
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31:50
From Zero to Billions: The Data Loops Behind Growth
Every marketer (and probably every finance leader) have wondered how incrementally valuable their work is. Colette Nataf got to experience that question, on both sides of the coin.- Unlimited budget (not a joke)- $0 in Facebook Ads spen...
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34:21
Hiring for Curiosity: The Skills AI Can’t Replace
This week, we sit down with Liz Reeves, Director of Client Care Operations at a North Carolina-based healthcare software company backed by Bertelsmann, to unpack a deceptively simple question: how do you use AI to reduce admin work without dilu...
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34:59
