Numbers and Narratives
Numbers and Narratives bridges the gap between the marketing/customer experience and data - come listen to marketing and CX experts talk about how to use data to better engage with your customers and provide a great experience.
Numbers and Narratives
How to adapt your CX strategy as your company grows
In this episode of Numbers and Narratives, Sean and Ibby welcome Dan Budick, Senior Director of Customer Solutions at Bilt Rewards. With nearly four years at the company, Dan shares his journey from aspiring sports broadcaster to customer experience leader, offering a unique perspective on the evolving landscape of customer support.
The conversation delves into the transformation of Bilt's customer experience approach, shifting from reactive to proactive strategies. Dan emphasizes the importance of understanding customer segments, leveraging data effectively, and building strong relationships across departments to drive meaningful change.
Listeners will gain valuable insights into how to present customer issues to different teams, the role of AI in enhancing customer support, and the significance of adaptability in a rapidly growing company. Don't miss Dan's key takeaway on the importance of knowing your product inside and out to excel in customer experience. Tune in to learn how to elevate your customer support game and drive business growth through exceptional service.
https://www.biltrewards.com/