Dental Practice Heroes
Where dentists learn how to cut clinical days while increasing profits - without sacrificing patient care, cutting corners, or cranking volume. We teach you how to grow a scalable practice through communication, leadership, and effective management.
Hosted by Dr. Paul Etchison, author of two books on dental practice management, dental coach, and owner of a $6M collections group practice in the south suburbs of Chicago, we provide actionable advice for practice owners who want to intentionally create more time to enjoy their families, wealth, and deep personal fulfillment.
If you want to build a scalable practice framework that no longer stresses, drains, or relies on you for every little thing, we will teach you how and share stories of other dentists who have done it!
Episodes
601 episodes
The High-ROI Levers Every Dental Practice Owner Is Missing
What if you could dramatically improve your dental practice without working harder or longer hours? The secret lies in understanding the butterfly effect – how small, strategic changes create massive ripple effects throughout your practice....
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Episode 601
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13:32
How to 2-3X your Production Without Working Harder
What if you could double or even triple your dental practice's profitability without working more hours? The secret lies in understanding and optimizing your dollar-per-hour production.Most dentists unknowingly operate practices that ge...
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Episode 600
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20:57
Easy, Low-Cost Ways to Improve Patient Experience & Get More Reviews
Case acceptance often hinges on moments most dentists overlook. Do you follow-up with post-op patients? Does the front desk greet every patient? Is your office clean and welcoming?In this episode, we talk about the little things that imp...
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Episode 599
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25:33
Hiring or Onboarding: What to Do When a New Hire Isn’t Working Out
Did you hire the wrong person… or is it your onboarding process?In this episode, learn how to figure out if it’s a hiring mistake or an onboarding issue, why coachability matters more than resumes, and what to do when your new hire isn’t...
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Episode 598
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19:00
How to Step Back Without Stepping Away w/ Dr. Mustafa Shah-Khan
Ready to get out of the operatory without leaving dentistry? If you’re mid-career and craving more, this episode will help you figure out your next move and how to get there.Dr. Mustafa Shah-Khan of Simplify Dentistry shares his tips for...
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Episode 597
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27:16
Building Your Practice Bridge: How Missing Systems Create Risk
The bridge you're walking across has missing planks. Every step feels uncertain, progress slows to a crawl, and you might even consider turning back. This perfectly captures what running a dental practice feels like when critical systems are mi...
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Episode 596
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13:14
Your Practice Doesn't Have to Stay the Way You Bought It
Taking over a practice is hard, but a full overhaul is even harder. In this episode, hear how Dr. Rhonda Kalasho transformed a hygiene-only dental office into a modern, multi-location practice and retained most of the original patient base....
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Episode 595
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33:02
Confronting Underperformance: Why You Can't Always Be the Nice Boss
That dreaded, “I need to talk to you about something?” It’s a conversation no one looks forward to, but every owner has to deal with. Whether it's an underperforming employee or tension in the office, this episode will give you the tools to add...
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Episode 594
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23:56
Fun IS Profitable: How to Create a Practice You and Your Team Enjoy!
Have you ever noticed how some dental teams thrive even on the most challenging days? They laugh together, support each other, and somehow make even the toughest situations enjoyable. It's not magic—it's intentional leadership and genuine conne...
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Episode 593
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15:30
The Three Essential Conversations Every Dental Practice Owner Must Master
True leadership in dental practice means empowering your team through the right conversations rather than trying to be the answer person for everything. Mastering three key conversation types – vision, accountability, and problem-solving – can ...
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Episode 592
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14:39
Secrets to Keep Your Practice Running On Time
Running behind every day isn’t normal — it’s a systems problem. From scheduling to delayed exams, this episode explores what causes chaos in dental practices and simple fixes that can get the whole office running smoothly again.Our tips ...
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Episode 591
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25:51
A Dentist's Embezzlement Nightmare and Recovery with Josh Cochran
Embezzlement usually starts with someone “you’d never suspect.” Dr. Josh Cochran thought he was building a strong team after opening his practice, but the financials told a different story. In this episode, he shares why it took him so long to ...
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Episode 590
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35:18
Is Your Team Lazy? or is it YOU? How to Drive Profits through Engagement
Tired of feeling like you're the only one who gives a crap?This week, Dr. Paul breaks down one of the real causes of burnout—not just for you, but for your team. It’s not about working too hard. It’s about feelin...
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Episode 589
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14:43
How to Get Your Team to Diagnose, Treat, and Communicate Consistently
Case acceptance is down. Patients are confused. Your team is frustrated. Sound familiar? These are all signs your practice is out of alignment. Whether you own one practice or multiple locations, this episode will help you get everyone on the s...
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Episode 588
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23:30
AI Tools That Will Actually Help Your Practice w/ Dr. David Amador
What’s your opinion on AI? It can transform your team, systems, and improve case acceptance — but ONLY if you know how to use it. That’s why we're talking to Dr. David Amador, who’s built real systems with AI that make his practice more profita...
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Episode 587
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32:10
Lazy and Loving It: My Secret to Practice Growth
The myth of discipline has perpetuated an enormous lie about what drives success in dental practices. Drawing from personal experience, I reveal why traditional definitions of discipline aren't necessary for extraordinary practice growth. Throu...
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Episode 586
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12:13
Selling vs. Staying: The Eight-Figure Practice Decision
Your practice is thriving, so why not sell? DPH coach Dr. Steve Markowitz owns a six-practice dental group and seriously considered cashing out, but he realized he wasn't ready to let go.In this episode, he shares why he decided not to s...
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Episode 585
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37:46
Stop Problem-Solving, Start Validating: A Gamechanger
Validation might be the most powerful leadership tool you're not using. This often-overlooked skill—distinct from praise, problem-solving, or agreement—has the remarkable ability to transform your dental practice from the inside out.Whe...
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Episode 584
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10:08
How to Fix the 3 Biggest Ownership Stressors
Ever feel like your dental practice is an endless cycle of putting out fires, managing team drama, and squeezing in "just one more patient"? That overwhelming weight on your shoulders isn't just in your head—and you're definitely not alone in f...
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Episode 583
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13:22
Playing The Dental Insurance Game: How To Slash Your Denial Rate
Claims keep getting denied? Here’s a hard truth: it’s probably your fault. But in this episode, Dr. Travis Campbell shares everything he's learned about how to master the insurance game, get your denial rate under 2% and stop wasting hours on a...
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Episode 582
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37:47
Beyond Words: When Your Actions Contradict Your Values
Leadership's echo effect shapes dental practice culture far more than we realize. As practice owners, even when we're not actively leading, our behavior creates rippling effects that influence team dynamics long after we've left the building.
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Episode 581
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11:34
How to Mentally Shut Off the Practice
You get it, you need to let go. But how do you actually step back, stop micromanaging and see what your team can really do?In this episode, we share actionable ways to reduce your workload, delegate the right tasks, and leave work stress...
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Episode 580
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19:32
Why Patients Start Treatment But Never Finish: Understanding the Psychology of Momentum
Discover the psychological key that unlocks patient follow-through with the endowed progress effect—a powerful concept that transforms how dental professionals communicate about treatment plans. This game-changing approach doesn't require chang...
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Episode 579
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8:47
Making Multi-Doctor Practices Work: Partnership Risks and Rewards
Thinking about making your associate a partner? This episode will help you decide if it’s the right move for you and what other options you have to keep associates in your practice without giving up equity.You'll learn the must-haves of ...
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Episode 578
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21:53
How to Make your Membership Plan Win-Win for Everyone
There’s an easy solution for patients who can’t afford treatment: membership plans. In this episode, you’ll learn how to structure your plan, price it so patients sign up, and get your team on board.The DPH coaches share what’s worked in...
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Episode 577
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22:36
