Dental Practice Heroes
Where dentists learn how to cut clinical days while increasing profits - without sacrificing patient care, cutting corners, or cranking volume. We teach you how to grow a scalable practice through communication, leadership, and effective management.
Hosted by Dr. Paul Etchison, author of two books on dental practice management, dental coach, and owner of a $6M collections group practice in the south suburbs of Chicago, we provide actionable advice for practice owners who want to intentionally create more time to enjoy their families, wealth, and deep personal fulfillment.
If you want to build a scalable practice framework that no longer stresses, drains, or relies on you for every little thing, we will teach you how and share stories of other dentists who have done it!
Episodes
642 episodes
The 3-Step AR Diagnosis That Fixes Cashflow
Staring at your AR and seeing chaos instead of clarity? We’ve been there, and we built a simple path out. We walk through a practical, three-part framework that turns one scary number into a clear diagnosis, so you know what to fix first and ho...
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15:28
How to Work with your Spouse (Without Burning Out Your Marriage) with Dr. Trent and Hope Neisen
Running a practice with your spouse can be your biggest advantage… or your biggest stressor.In this episode, husband and wife team Trent and Hope Neisen share how they've made it work through big transitions, burnout, and the day-to-day ...
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Episode 641
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42:58
How to Make This Year Feel Different as a Practice Owner
You start the year with big intentions, but end up back in autopilot mode. Sound familiar? This episode breaks down why good goals fall apart, especially in growing practices.The DPH coaches share how you can reset, refocus, and make sur...
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Episode 640
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29:23
The Dollar-Per-Hour Blueprint That Builds a Profitable Practice
Ever set a production goal that felt exciting, then realized the math didn’t support it? We walk through a clear, no-fluff framework that turns revenue wishes into achievable targets by anchoring everything to one number: dollar per clinical ho...
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Episode 639
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15:22
4 Case Acceptance Conversations That Make “Yes” Easy Next Time
Most dentists push for a yes right now. We take a different path and show how planting a clear, respectful seed today leads to an easy yes at the next visit—no pressure, no awkward sales pitch, just a plan the patient helped shape. Using four c...
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Episode 638
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18:01
The New Patient Mistake 90% of Practices Make
Before you spend another dollar on marketing, look at this first: your phones. Most practices assume their staff has it handled because calls are coming in and the team feels busy, but missed calls and poor phone systems could be costing you mo...
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Episode 637
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28:19
How Private Practice Owners Are Fighting Inflation With Group-Level Leverage with Jeff Cellucci
Rising costs don’t have to automatically mean less profit. If your supply spend is sitting around 7–8%, this episode will show you how your practice can get group-level pricing and support without selling or partnering with a DSO.Jeff Ce...
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Episode 636
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31:44
The “Stop Doing” List That Makes Practices More Profitable
Ever feel like your practice is stuck on repeat, fighting the same fires while your stress keeps rising? We get honest about why that happens and how to stop it—by freeing your leaders from task overload, building systems that hold, and protect...
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Episode 635
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25:31
Owners Only: What To Do When Things Get Weird
Sex questions, angry patients, and a staff meeting joke gone wrong — welcome to dentistry.In this episode, the DPH coaches share the weird, unexpected, and straight up awkward moments that have tested their leadership and their staff. Th...
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Episode 634
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26:40
3 Rules for Making Changes That Actually Stick
Ever feel like no matter what you change in the practice, you’re “wrong”? Push too hard and the team melts down. Stand still and nothing improves. We break the cycle by showing how to make progress without chaos: one focused change at a time, p...
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Episode 633
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18:30
Is Your Practice Financially Naked? Asset Protection for Real-World Dentists with Gary Harker
We work hard to build wealth, but are you taking the time to actually protect it? Yes, you have insurance and have established an LLC, but that doesn't mean you're covered.In today’s episode, expert Gary Harker of Legally Mine shares thr...
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Episode 632
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38:16
Why Your Systems Aren’t Making You Money (And the Fix That Will)
Most practices don’t fail for lack of systems—they fail because accountability shows up late, tense, and inconsistent. We unpack a practical way to fix that with the CVI method—curiosity, validation, and invitation—so your team follows through ...
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Episode 631
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21:31
Dentistry Scheduling 101: The $1,200/Hour Block Schedule Formula
Struggling to hit production goals despite a packed schedule? In this episode, we get into the root issue of why your production is falling short and the mistakes you probably don't know you're making. Learn which appointments are practice kill...
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Episode 630
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29:27
The Most Expensive Issues in Your Practice Are the Ones No One Talks About
Ever feel like your checklists are getting longer while your problems get louder? We shine a light on the quiet force that stalls growth in so many dental practices: the truth everyone knows but no one says. Borrowing the concept of “mokita,” w...
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Episode 629
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15:51
How to Say No to Raises Without Losing Your Team
Every time a team member asks for a raise, the pressure is instant — but it doesn’t have to be. In this episode, find out how to talk money with your team, set clear expectations, and lead raise conversations without it getting awkward. We expl...
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Episode 628
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29:39
Work Less, Collect More: The Hidden Math of Owner Freedom
If you’ve ever felt like the glue holding your practice together, this conversation will challenge that belief and give you a new playbook for freedom. We unpack a counterintuitive idea—the Void Principle—where you stop filling every gap so you...
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Episode 627
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21:00
Why Your Office Manager Isn’t Growing Your Practice (And How to Change That Fast)
Most dental offices don’t have an office manager problem—they have a role definition problem. We promoted the best front desk performer, gave them a title, and then left them buried in tasks with no roadmap for leadership. In this conversation,...
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Episode 626
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28:56
Stop Trying to Be a Super GP: Why Niching Down Can Explode Your Income with Alex Sharp
Trying to be the super GP who does every procedure might be making your practice harder than it should be. In this episode, Dr. Alex Sharp explains how specializing not only helps you create a model that's easier to market and scale, but also l...
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Episode 625
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32:58
The 5 Biggest Time Wasters Killing Your Practice Efficiency
Ever feel like your day moves at the speed of the slowest checkout lane? We unpack the hidden inefficiencies that quietly drain hours, stress your team, and shrink profit—then replace them with simple, durable systems that make your practice fe...
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Episode 624
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15:21
The #1 Case Acceptance Bottleneck Dentists Ignore
Are you ignoring a crucial part of your practice? In this episode, we’re talking about the front desk. It’s one of the most overlooked areas in dentistry, yet can also make or break case acceptance and production. Tune in to learn how to train ...
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Episode 623
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21:58
The Hidden Beliefs That Keep Dentists Overworked and Underpaid
Ever follow a GPS with total confidence only to realize it’s steering you the wrong way? That’s how ownership can feel when mindset traps masquerade as good guidance. We dig into three hidden patterns that quietly create burnout for dental prac...
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Episode 622
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13:50
Rewriting Your Front Desk Mindset to Convert More Treatment and Dollars
What if the biggest reason patients delay necessary care isn’t price or insurance, but the quiet doubt in our own voices? We dig into the hidden driver of case acceptance—front desk mindset—and show how two simple defaults transform conversatio...
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Episode 621
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13:29
Struggling with Team Buy-In? Here's What to Do
When team members push back on production or growth, it’s rarely about the numbers or your systems... it’s about clarity. True buy-in comes from showing your team why growth matters and how it benefits everyone, not just the practice. In this e...
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Episode 620
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25:34
Full Schedule, Empty Wallet: The Hidden Cost of Busyness
A crowded calendar can look like success, but what if it’s hiding slow service, low-yield work, and profit slipping through the cracks? We pull back the curtain on the “packed restaurant” illusion and share a clearer measure of health: dollar-p...
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Episode 619
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17:40
Escaping the Trap of Your Own Success
You have the income, the title, even a great team, but still feel trapped. Sound familiar? This episode with Dr. Richard Low will help you take a step back and understand what’s behind your burnout — and how to fix it.We talk about his d...
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Episode 618
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39:46
