Hello & Welcome
Being an entrepreneur, and a host is hard! Managing homes, clients, and employees taught me the value of systems. As I am hosting my properties, I’m all about empowering others to make their systems so they can reclaim their time.
At my core, I’m here to meet you where you’re at—whether we’re swapping tips over email, sending reels back and forth, voice texting our wins, or hyping you up as your #1 fan on socials.
I am here for the Simple solutions, strong relationships, and a whole lot of fun—that’s what entrepreneurship and hosting should feel like, and thats what Hello and Welcome is all about! Enjoy the Show!
Episodes
92 episodes
92 - Behind the Numbers: STR Revenue Management with Kate Chill
In this episode, Kate Chill, a revenue management and data expert, breaks down how to maximize short-term rental profits using smart pricing and data-driven strategies.Tools mentioned in this Episode:
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52:30
91 - The Evolution of Systems Society: Marketing Mondays with Chantell Hammond
Chantell Hammond shares her vision for Marketing Mondays and her exclusive coaching program inside Systems Society. She breaks down how to boost direct bookings while still leveraging Airbnb — and reveals what most hosts are missing in their ma...
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52:18
90 - Short-Term Rentals Evolved into a Hospitality & Hotel Business — with Rashmi Bhat
In this episode, Rashmi Bhat shares her journey from a sandwich shop to 100+ rentals and boutique hotels, highlighting teamwork, systems, and culture.Tools mentioned in this Episode:
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48:35
89 - What I Wish Airbnb Did Differently (After 5 Years of Hosting) with Marisa Grover
In this episode, I share what I’d change if I ran Airbnb—from cleaning fees to co-host access—for a smoother experience for hosts and guests.Shout out to our sponsor -
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35:26
88 - From Engineering to Hosting Success with Cameron Masters
In this episode, former aerospace engineer Cameron Masters shares how he built a thriving 16-property short-term rental business through automation, systems, and great guest experience.Tools mentioned in this Episode:
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33:08
87 - What I Actually Do Every Day as a Business Owner — with Marisa Grover
In this episode, I’m breaking down my real daily, weekly, monthly, and quarterly routines—and how systems and a strong team let me run 45 properties without doing it all. Ever wondered what a business owner’s day really looks like behind the sc...
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29:10
86 - Storytelling, Design & Loyalty for Short-Term Rentals with Janice Laraine
In this episode, Janice Laraine shares how storytelling, design, and thoughtful touch points help short-term rental and boutique hotel hosts create memorable guest experiences. Learn practical ways to connect emotionally with guests, build loya...
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34:58
85 - Hiring and Training Cleaners with Marisa Grover
In this episode, I share how to hire, train, and manage cleaners so your short-term rental business runs like clockwork. After all, your guest experience lives and dies by the state of your property. Tools mentioned in th...
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29:30
84 - Finding Balance in Business with Brindy Bringhurst
In this episode, Brindy Bringhurst shares how the co-hosting model helps hosts scale short-term rentals without burnout. Learn practical ways to set boundaries, find balance, and grow smarter.Connect with Brindy:...
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1:00:44
83 - Reviewing a Cohosting Contract with Marisa Grover
In this episode, I break down the essentials of a short-term rental management agreement and why every clause matters. You’ll learn how to protect yourself, set clear expectations, and build stronger client relationships.
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37:23
82 - Trust, Teamwork, and Systems: The Real Secrets to Scaling
In this episode, I share the journey of building my team from hiring my very first VA to creating the systems that allow my business to run smoothly. You’ll hear the wins, the challenges, and the lessons that can help you build trust, delegate ...
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1:00:15
81 - The Role of an Operations Manager in Scaling Your STR Company with Marisa Grover
In this episode, we dive into the role of an operations manager and why it’s essential for short-term rental businesses looking to scale. Learn how having the right person in this position can free up your time, streamline systems, and keep...
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28:51
80 - Scaling a Family-Run STR Business: Leadership, Systems, and Growth with Christine Daza
In this episode, Christine Daza shares her journey from nurse practitioner to running East Coast Escape, a thriving family-owned short-term rental business. Discover how she balances leadership, systems, and family life while scaling her proper...
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42:25
79 - The Ultimate Onboarding Checklist for Short-Term Rental Managers with Marisa Grover
In this episode, I walk you through the essential tools and systems to simplify client onboarding for your short-term rental management business. From scheduling and invoicing to pricing and property care, discover how to create a seamless ...
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36:18
78 - Scaling from Police Officer to 50+ Short-Term Rental Units with Luke Kolk
Luke shares how he went from being a police officer to managing over 50 short-term rental units in just a few years. He reveals the funding strategies, systems, and mindset shifts that helped him scale quickly while keeping risk low.<...
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42:54
77 - The Cost of Doing It All: Why DIY Is Hurting Your Business - with Marisa
In this episode, I share how doing everything yourself is keeping you stuck—and the mindset shift you need to finally scale. Discover the four key systems that will help you run your short-term rental business with more ease and freedom<...
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27:41
76 - Professional Soccer & Real Estate Investment Strategies – Spencer Richey
Spencer shares how he scaled his STR business and built boutique resorts after leaving pro sports—with no clients and no real estate experience.Want to find...
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40:15
75 - Mindset and STR Management with Chachi Horgan
Chachi shares how he built trust and scaled Ready Rentals from nothing to a thriving business in just one year.Tools mentioned in this Episode:Hospitable<...
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44:15
74 - Systems you Need in your Business right now! - with Marisa
In this solo episode, I share the four key systems every short-term rental or property management business needs to grow, scale, and breathe easier.Tools I mentioned in this episode:Relay Bank – For streamlined busines...
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38:34
73 - Spreadsheets aren’t cutting it for Your STR Finances with Kim Wesselman
Accounting can be one of the most confusing and overlooked parts of managing short-term rentals. In this episode, we sit down with STR bookkeeper Kim Wesselman, who shares how she transitioned from a traditional accounting role into this unique...
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50:29
72 - The Ins and Outs of hiring your first Virtual Assistant
If you’ve been thinking about hiring a virtual assistant—or you’re on your second (or third) try and wondering why it’s not working—this episode is for you.Shout out to our sponsor - ST...
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40:24
71 - What I Wish I Knew Before Setting Up My STR Business—with Austin Spitzenberger
If you’re just getting started with Airbnb or co-hosting, don’t skip this episode. Austin and I talk about all the behind-the-scenes decisions you need to make to actually run a business—not just manage a listing. We break down how to set up yo...
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49:12
70 - Why This Podcast Is Changing—And What That Means for You
Big changes are happening around here—and they’re all designed to help you scale with confidence.In this episode, Marisa shares the heart behind a major shift in direction and what you can expect moving forward. Whether you’re feeling st...
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17:16
69 - $11K in 90 Days Using Influencer Marketing + Social Media with Steph Weber
In this episode, Steph breaks down how she brought in over $11,000 in direct bookings in just 90 days using influencer marketing and organic social media. If you're looking to increase visibility, attract direct bookings, and build a brand beyo...
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36:35
68 - Building Wealth and Passive Income with Owner Financing with Keith Rodgers
In this episode, we sit down with Keith Rodgers, a seasoned real estate investor with over 25 years of experience and more than 3,000 real estate transactions under his belt. Keith breaks down the fundamentals of creative financing, with a deep...
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48:19