Culture Change RX

The Experience Initiative: Part 6 A New Path Forward (Ben Davis, CEO)

Sue Tetzlaff / Ben Davis Season 3 Episode 109

Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.

0:00 | 41:15

Send us a Message

In this episode of Culture Change RX, Sue Tetzlaff and Ben Davis discuss the transformative journey, “The Experience Initiative,” of Glencoe Regional Health. They explore the importance of leadership development, establishing a goal cycle, empowering employee-driven teams, and navigating change in a healthcare organization. The conversation emphasizes the need for proactive leadership and the significance of self-care in fostering an agile and resilient organizational culture. 

  • The Experience Initiative supports the organization’s aims to be the provider and employer of choice, to keep care local and margins strong.
  • Establishing a goal cycle aligns organizational efforts with strategic priorities.
  • Employee-driven teams foster ownership and engagement in initiatives.
  • Navigating change requires commitment and resilience from leadership.
  • Slowing down and shifting from reactive to proactive can enhance effectiveness and reduce burnout.


Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us


Reach us at CapstoneLeadership.net or info@capstoneleadership.net

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.