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Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Episodes
119 episodes
Culture Bytes: Rural Health Transformation: Strategic Opportunity or Distraction?
Pursuing RHT opportunities that are not in strategic alignment can create “strategy creep” or “strategy swap” scenarios that likely won’t play out well in the short or long termIn this episode of Culture Change RX, Su...
Are you using your data - or just reporting it? (Courtney Kloehn)
In this episode of Culture Change RX, Sue Tetzlaff is joined by Capstone’s Chief Transformation Officer, Courtney Kloehn, to explore what it really means to build a data-driven culture in healthcare organizations. While many organizati...
Culture Bytes: Small Hospitals Winning in Workforce & Marketshare
In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of foundational strength in rural healthcare organizations. She emphasizes how strengthening people, service, and quality creates organizational vitality, magn...
IQ, EQ… and the Leadership Quotient You Haven’t Considered (Christy Pretzinger)
In this episode of Culture Change RX, host Sue Tetzlaff and guest Christy Pretzinger delve into the concept of BETTER Quotient™ (BQ) and its significance in leadership. Christy shares her journey of understanding the importance of continuous im...
Rethinking Hospital Week and Other Celebrations (Julie Coneset)
In this episode of Culture Change RX, Sue Tetzlaff and Julie Coneset discuss the importance of meaningful celebrations, focusing on the 'why' behind recognition efforts, and share practical ideas and a comprehensive celebration guide t...
Culture Bytes: Why Customer Service Training Isn’t Working
In this episode of Culture Change RX, Sue Tetzlaff explores the nine essential 'ITs' of customer service excellence in healthcare. She emphasizes that building a multi-faceted systematic approach, rather than just providing training, i...
Safety in Healthcare: Rising Risks & Elevated Expectations (Tony York)
In this episode of Culture Change RX, Sue Tetzlaff sits down with healthcare security expert Tony York to explore the evolving role of safety and security in healthcare environments.Tony shares insights from more than three deca...
Should You Really Partner? The Decision That Shapes Your Hospital’s Future (Chris Benson)
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, engages in conversation with Chris Benson from Juniper Advisory about the complexities of healthcare partnerships, particularly in the cont...
Culture Bytes: The Leadership Trap: Lots of Effort, Too Little Progress
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses how healthcare leaders can transform their leadership approach to reduce their stress, frustration, and dissatisfaction, improve ...
The Experience Initiative: Part 6 A New Path Forward (Ben Davis, CEO)
In this episode of Culture Change RX, Sue Tetzlaff and Ben Davis discuss the transformative journey, “The Experience Initiative,” of Glencoe Regional Health. They explore the importance of leadership development, establishing a goal cycle, empo...
Culture Bytes: Leading Change Without Breaking Your People
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the critical importance of workforce well-being in healthcare organizations, particularly in the context of change management. She highlig...
Beyond the Search: Finding Providers Who Stay (Shannon McKay)
In this episode of Culture Change RX, host Sue Tetzlaff and guest Shannon McKay discuss the intricacies of provider recruitment in rural healthcare. They explore effective strategies for attracting providers, the importance of communit...
Culture Bytes: We’ve Always Done It That Way
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the prevalent belief in healthcare that working harder leads to better results. She challenges this notion, emphasizing that sust...
From Initiative to Identity: When Transformation Changes the Leader (Heather Schragg)
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, converses with Heather Schragg, the Director of Quality and Risk Management at Eaton Rapids Medical Center (Michigan). They discuss Heather...
Culture Bytes: Season 3: Culture, Care, and Community
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, kicks off Season 3 by reflecting on the podcast's journey and the mission of Capstone Leadership Solutions. She emphasizes the importance o...
Culture Bytes: Your Leadership Success Depends on These 7 Relationships
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the critical role of relationships in frontline leadership within healthcare. She emphasizes that effective leadership is not jus...
Culture Bytes: Stronger Systems: Less Strain, Better Results
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the challenges and opportunities facing healthcare leaders as they enter a new year. She emphasizes the importance of reflection,...
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Building a Culture of Safe Handoffs (Christina Hazekamp)
In this episode of Culture Change RX, I speak with Christina Hazekamp, Vice President of Client Operations at the I-PASS Institute, about one of the most mission-critical aspects of healthcare delivery: safe and effect...
100 Episodes - 9 Critical Themes
In this celebratory 100th episode of Culture Change RX, I reflect on the journey of the podcast since its inception in early 2024. The episode highlights key themes and subcategories discussed in previous episodes, focusing on improving the emp...
Culture Bytes: 4 Hidden Upsides of Challenging Goals
In this episode of Culture Change RX, I discuss the importance of setting challenging goals within organizations. Soft goals do not lead to significant improvements and that setting hard goals can spark creativity, increase engagement,...
Inside the Capstone Playbook: Helping Hospitals Begin Their Transformation (Julie Coneset)
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, engages in conversation with one of Capstone’s transformational experts, Julie Coneset. They discuss the transformational assessment, plann...
Culture Bytes: Losing Peers is Heavy in Healthcare
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the emotional toll on healthcare workers due to staffing losses and the systemic issues affecting the workforce. Sue emphasizes t...
Culture Bytes: The Advantages of Being a Small Hospital
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the unique advantages of small and rural healthcare organizations. She emphasizes the strengths of relationships, agility, and co...
Culture Bytes: The Power of an Organization’s Pre-Planned Year
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, explores the significant benefits of setting a master calendar of key activities and events for the year ahead, highlighting how it improve...
Culture Bytes: When Culture Carries Providers, Not the Other Way Around
In this episode of Culture Change RX, Sue Tetzlaff explores the role of the medical staff in becoming the provider of choice through cultural transformation. She emphasizes that while medical staff engagement is crucial, the primary fo...
