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Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Episodes
105 episodes
Culture Bytes: Season 3: Culture, Care, and Community
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, kicks off Season 3 by reflecting on the podcast's journey and the mission of Capstone Leadership Solutions. She emphasizes the importance o...
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Season 3
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Episode 104
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13:00
Culture Bytes: Your Leadership Success Depends on These 7 Relationships
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the critical role of relationships in frontline leadership within healthcare. She emphasizes that effective leadership is not jus...
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Season 2
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Episode 103
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22:12
Culture Bytes: Stronger Systems: Less Strain, Better Results
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the challenges and opportunities facing healthcare leaders as they enter a new year. She emphasizes the importance of reflection,...
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Season 2
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Episode 102
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12:53
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Building a Culture of Safe Handoffs (Christina Hazekamp)
In this episode of Culture Change RX, I speak with Christina Hazekamp, Vice President of Client Operations at the I-PASS Institute, about one of the most mission-critical aspects of healthcare delivery: safe and effect...
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Season 2
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Episode 101
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31:54
100 Episodes - 9 Critical Themes
In this celebratory 100th episode of Culture Change RX, I reflect on the journey of the podcast since its inception in early 2024. The episode highlights key themes and subcategories discussed in previous episodes, focusing on improving the emp...
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Season 2
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Episode 100
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14:54
Culture Bytes: 4 Hidden Upsides of Challenging Goals
In this episode of Culture Change RX, I discuss the importance of setting challenging goals within organizations. Soft goals do not lead to significant improvements and that setting hard goals can spark creativity, increase engagement,...
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Season 2
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Episode 99
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19:39
Inside the Capstone Playbook: Helping Hospitals Begin Their Transformation (Julie Coneset)
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, engages in conversation with one of Capstone’s transformational experts, Julie Coneset. They discuss the transformational assessment, plann...
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Season 2
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Episode 98
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47:47
Culture Bytes: Losing Peers is Heavy in Healthcare
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the emotional toll on healthcare workers due to staffing losses and the systemic issues affecting the workforce. Sue emphasizes t...
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Season 2
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Episode 97
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14:23
Culture Bytes: The Advantages of Being a Small Hospital
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the unique advantages of small and rural healthcare organizations. She emphasizes the strengths of relationships, agility, and co...
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Season 2
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Episode 96
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22:12
Culture Bytes: The Power of an Organization’s Pre-Planned Year
In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, explores the significant benefits of setting a master calendar of key activities and events for the year ahead, highlighting how it improve...
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Season 2
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Episode 95
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21:07
Culture Bytes: When Culture Carries Providers, Not the Other Way Around
In this episode of Culture Change RX, Sue Tetzlaff explores the role of the medical staff in becoming the provider of choice through cultural transformation. She emphasizes that while medical staff engagement is crucial, the primary fo...
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Season 2
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Episode 94
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18:31
Clarity Over Chaos: Making Strategy Work in Rural Healthcare (Doug Morse)
In this episode of Culture Change RX, Sue Tetzlaff and Doug Morse discuss the complexities and challenges faced by rural healthcare organizations. They explore the importance of strategic planning, optimizing existing services, and making infor...
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Season 2
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Episode 93
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29:53
Connecting People to Places: Inside Rural Recruitment (Stephanie Senger)
In this episode of Culture Change RX, Sue Tetzlaff interviews Stephanie Senger, founder of Rural Staffing Services, who shares her journey in healthcare recruitment for rural hospitals. The conversation explores the importance of building relat...
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Season 2
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Episode 92
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34:21
Culture Byte: When Strategy Becomes Legacy: Rewriting the Future
In this episode of Culture Change RX, Sue Tetzlaff explores how certain strategic decisions become turning points that forever change the future of an organization. She shares how courageous leaders move beyond incremental improvements...
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Season 2
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Episode 91
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18:59
The Experience Initiative: Part 5 A New Path Forward (Ben Davis, CEO)
CEO Ben Davis provides his fifth quarterly update on the happenings of Glencoe Regional Health’s Experience Initiative which is targeted at improving access to care and elevating the patient, resident, and employee experiences.
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Season 2
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Episode 90
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27:09
Culture Bytes: The Secret Behind Teams That Keep Getting Better
In this episode of Culture Change RX, Sue Tetzlaff discusses the essential elements of developing high-performing teams in healthcare. She emphasizes that high performance is a continuous journey rather than a destination. She highlights the im...
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Season 2
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Episode 89
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38:51
Change Isn’t Resisted—It’s Misunderstood (Natasha Todorovic)
In this episode of Culture Change RX, Sue Tetzlaff and Natasha Todorovic-Cowan explore the multifaceted topic of change management. Natasha shares her journey into the field, emphasizing the importance of understanding human nature and change r...
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Season 2
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Episode 88
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32:58
Culture Bytes: Isolated Success Won’t Save Your Hospital
In this episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff unpacks a common pattern in healthcare organizations: one leader or department excelling while the rest of the hospital struggles to keep up. These brigh...
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Season 2
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Episode 87
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15:20
Culture Bytes: When a Housekeeping Team Shifted Culture Through Goals
In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about the power of goal-setting. Sue explains how setting and achieving goals not only helps organizations reac...
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Season 2
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Episode 86
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22:01
Culture Bytes: Culture Change in an Envelope: Thank You Notes
In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about one of the simplest yet most effective leadership tactics: writing thank you notes. She emphasizes that a...
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Season 2
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Episode 85
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12:29
Staff-Led Community Outreach That Works (Halle Pardun)
In this Culture Byte episode of Culture Change RX, Sue Tetzlaff engages in conversation with Halle Pardun (full time hospital Marketing Director and part time Capstone Coach) about the importance of community mindedness in community hospitals. ...
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Season 2
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Episode 84
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34:30
Culture Bytes: From Standouts to Standards: Service Patients Can Count On
In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff discusses the critical importance of service excellence in healthcare. She emphasizes that exceptional patient experiences should be safe, satisfying...
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Season 2
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Episode 83
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30:30
Beyond Semantics: Mission and Vision as Strategic Force (Michelle Franklin)
In this episode of Culture Change Rx, Sue Tetzlaff engaged in conversation with Michelle Franklin, CEO of Sullivan County Community Hospital in Sullivan, Indiana, to discuss the importance of mission, vision, and values in the context of a comm...
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Season 2
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Episode 82
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29:50
Culture Bytes: Financial Uncertainty & Company Culture
In this episode of Culture Change RX, Sue Tetzlaff discusses the impacts of financial uncertainty on workplace culture, particularly in healthcare organizations. She emphasizes the importance of trust in leadership, employee engagement, and the...
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Season 2
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Episode 81
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13:56
Under Construction: How One Organization is Reimagining Rural Healthcare (Theresa Sullivan)
Building a new healthcare system isn’t just about construction—it’s about forward-thinking, people-centered transformation that fulfills a deep commitment to excellence in caring for the community.In this episode of Culture Ch...
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Season 2
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Episode 80
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32:34
