Why Innovation in Payments is Occurring Faster Than We Know w/ Daniel Scagnelli

Daniel Scagnelli is a driven, results-oriented, customer-focused technology professional with diverse industry experience, strong business acumen, and an unbridled passion for building strong partner relationships and customer loyalty. Daniel has been a leader/executive in the startup technology scene for the past several years with a professional focus on the post-sale customer life cycle. Hear how he got into startups, life in the startup scene in non-Silicon Valley markets, as well as why the post-sale customer life cycle is important especially when you are selling APIs that are tech-centric. 

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Chapters

• 0:00 Intro
• 1:38 Daniels Background
• 5:30 Post Sale Customer Life Cycle
• 6:43 Why is it important
• 8:01 Customer types
• 11:00 Innovation in healthcare
• 12:35 Innovation in payments
• 15:18 Regulation
• 18:50 Uncertainty
• 27:10 Practical Implications
• 30:07 Springlys Customers
• 31:58 Trends in Payments
• 35:56 Consumer Experience
• 38:18 Enabling Technology
• 40:20 Fuel Payments
• 45:11 One Grid