The Retail Spotlight
One of the key things we frequently observe is the speed with which the retail space is evolving and how many people are finding it challenging to keep up. That’s exactly why we started this podcast - to provide experts a stage to share what they have been working on, bring new ideas to the forefront, create more awareness, and explore cutting-edge technologies.
In a world where customer experiences can make or break a brand, “The Retail Spotlight” is a new podcast series where executives from leading retailers and brands share their stories, innovations, and strategies that puts the customer at the center of every experience.
The Retail Spotlight podcast is powered by refive (https://www.refive.io/en/)
The Retail Spotlight
Jonathan Haywood, Former Director CRM & Transformation at Holland & Barrett | 🎙️ Personalisation, Loyalty and Innovation in the Health and Wellness Space #1
Everyone likes being first, be it in a race or to embrace new technologies.
In the debut episode of 'The Retail Spotlight' podcast, Mitul Jain (CEO of refive) engages in an insightful conversation with Jonathan Haywood, Former Director - Digital, Loyalty, CRM, Transformation at Holland & Barrett. 🌟 With over 11 years at this iconic health and wellness retailer, Jonathan has worn multiple hats and spearheaded numerous transformational initiatives.
In this power-packed episode, Jonathan shares his invaluable insights on:
🔍 Navigating personalisation strategies in a highly regulated environment
📝 Key insights into the ever-evolving retail landscape
🔑 Simple yet effective tips for optimising retail operations
🚀 The success story behind Holland & Barrett’s widely successful loyalty program
This is an episode you won't want to miss!
P.S. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts, or wherever you watch your podcast.
#TheRetailSpotlight #RetailTech #RetailInnovation #CustomerExperience #Podcast