The Retail Spotlight
One of the key things we frequently observe is the speed with which the retail space is evolving and how many people are finding it challenging to keep up. That’s exactly why we started this podcast - to provide experts a stage to share what they have been working on, bring new ideas to the forefront, create more awareness, and explore cutting-edge technologies.
In a world where customer experiences can make or break a brand, “The Retail Spotlight” is a new podcast series where executives from leading retailers and brands share their stories, innovations, and strategies that puts the customer at the center of every experience.
The Retail Spotlight podcast is powered by refive (https://www.refive.io/en/)
Episodes
10 episodes
Mara Carvalho, Digital Director @ Salsa Jeans | 🎙️ Digital with a Human Heart: Salsa Jeans' Omnichannel Journey
In this episode, our guest is Mara Carvalho, Digital Director at Salsa Jeans, who reveals how the innovative denim brand creates seamless customer experiences across all touchpoints.Mara shares how Salsa brings the in-store experience on...
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Season 1
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Episode 9
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45:25
Gianfranco Cuzziol, CRM and Personalisation Advisor | 🎙️ From Car Boots to CRM: The Art of Purposeful Personalisation #8
In this episode, we're joined by Gianfranco Cuzziol, CRM and personalisation expert whose journey spans from astrophysics, to second-hand card salesman, to global CRM leader, including roles as Global Head of CRM at AESOP. Gianfranco shares pro...
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Season 1
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Episode 8
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52:48
Harri Nieminen, Head of Customer Experience and Insight | 🎙 Customer Experience Reimagined: Inside Stockmann's Emotional Value Index #7
In this episode, we’re joined by Harri Nieminen, Head of Customer Experience and Insight at Stockmann, the iconic 160-year-old Nordic department store. Harri takes us on a deep dive into how Stockmann measures customer experience with their uni...
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Season 1
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Episode 7
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47:51
Alan Ferrero, Digital & Ecommerce Director at Camper | 🎙 Redefining Loyalty: Inside Camper's Walking Society and Sustainable Future #6
This episode features Alan Ferrero, Digital & Ecommerce Director at Camper. We explore how this 50-year-old Mediterranean shoe brand is reimagining the future of sustainable footwear while building a thriving digital community.Alan s...
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Season 1
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Episode 6
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42:03
Peter Pernot-Day, Head of Strategic and Corporate Affairs for NA and Europe at Shein | Shaping the Future of Fashion: Shein's On-Demand Production Model #5
In this episode, our guest is Peter Pernot-Day, Head of Strategic and Corporate Affairs for NA and Europe at Shein. We discussed the secret to Shein's success and rapid expansion in fashion retail, a fast-moving and highly competitive industry....
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Season 1
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Episode 5
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44:49
Marco Trada, Director eCommerce at Leroy Merlin | 🎙️ The New Age of DIY : How Leroy Merlin is Blending Tradition with Technology #4
This episode of 'The Retail Spotlight' features an exciting conversation between our founder and host, Mitul Jain, and Marco Trada, Director eCommerce at Leroy Merlin. Most traditional retailers struggle to figure out omnichannel a...
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Season 1
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Episode 4
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55:57
Roger Sole, Chief Digital Officer at Bata Group | 🎙️ Power of Localisation in Retail: Bata's Strategy for Success | #3
This episode of 'The Retail Spotlight' features an exciting conversation between our founder and host, Mitul Jain, and Roger Graell Sole, Chief Digital Officer at Bata Group. The Bata Group has a unique position of being a household name in ton...
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Season 1
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Episode 3
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51:17
Alessandra Montrasio, Chief Marketing Officer | Fast Service, Faster Marketing: Using Feedback to Innovate | #2
Get ready for an exciting conversation as our founder and host, Mitul Jain, chats with Alessandra Montrasio, Chief Marketing Officer. Alessandra shares her incredible journey from FMCG giants to agile retail scale-ups.Tune in to Learn:
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Season 1
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Episode 2
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44:17
Jonathan Haywood, Former Director CRM & Transformation at Holland & Barrett | 🎙️ Personalisation, Loyalty and Innovation in the Health and Wellness Space #1
Everyone likes being first, be it in a race or to embrace new technologies.In the debut episode of 'The Retail Spotlight' podcast, Mitul Jain (CEO of refive) engages in an insightful conversation with Jonathan Haywood, Former Director - ...
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Episode 1
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45:44