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Healthy As Tech Talks
Welcome to the Healthy as Tech Talks — a series of conversations that focuses on the greatest challenges plaguing the world of healthcare today and how organizations are using patient-centric solutions, processes, and technologies to overcome those issues and create thriving workplaces and better patient experiences.
Hear from healthcare transformation experts at Optimum Healthcare IT — ServiceNow’s healthcare partner of choice — along with industry experts and practitioners revolutionizing the way healthcare employees work and patients receive the care they deserve.
Contact our team here: https://optimumhit.com/contact/
Healthy As Tech Talks
Healthy as Tech Episode 15 - How Children’s Wisconsin Got 1,500 PM Schedules Back on Track With ServiceNow
When your preventive maintenance (PM) slips, it’s not just compliance at risk; it’s patient lives.
For clinical engineering teams, keeping PM schedules up to date is critical. But when your scheduling system can’t handle grace periods, floating schedules, audit-ready reporting, and location-based requirements, things can spiral fast.
In this episode of Healthy as Tech, Natalie Tollefson, Sr. Director of Customer Success at Optimum Healthcare IT, sits down with Ann Rovito, Director of Clinical Engineering at Children’s Wisconsin, and Shelby Johns, ServiceNow Principal Advisory Consultant, CDM-FSM at Optimum, to share how they used a custom ServiceNow CMMS app to get over 15,000 PM schedules back on track for Children’s Wisconsin and streamline new model intake and compliance processes.
In this discussion, we explore:
- Smarter fixed and floating schedules with automatic updates for grace periods and location rules
- A faster, audit-ready process for adding new device models with built-in risk assessments
- The benefits of having full visibility of your clinical and IT assets on one platform
- How to design a CMMS that fits your needs with a ServiceNow partner who knows clinical engineering
If your organization already uses the ServiceNow platform for IT or facilities but hasn’t extended it to clinical engineering, this talk is for you.
