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IDD Leader
For IDD Providers: Tired of the revolving door of staff? Join host Nate Beers as he and other industry leaders share loads of actionable advice on how you can retain and grow your DSP workforce. Just because there's a nationwide DSP workforce crisis doesn't mean that your organization has to churn through staff. Listen to innovative solutions to increase your staff retention and give your organization a competitive advantage so that at the end of the day you provide the best quality care for those you serve.
More effective supervisors. Stronger workforce. Lower turnover.
IDD Leader
Ep. 92 - How Dodgeball Launched an IDD Tech Startup w/ Daniel Caridi
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A volunteer dodgeball class for five people with intellectual and developmental disabilities. That's where Daniel Caridi's company started — and somehow it turned into an EHR platform now used by over 400 disability service providers across the country.
Daniel isn't a DSP. He doesn't have a family member with IDD. He stumbled into this world by accident, and that outsider's perspective is exactly what let him see something the rest of the industry had missed: if you design software around making things easier for the person actually entering the data — not the administrator pulling the report — everything downstream gets better.
In this conversation, Daniel walks through how a Zoom dance class during COVID turned into a full compliance and content platform, why he thinks compliance culture has quietly pulled the sector's focus away from the people it serves, and the surprisingly simple feedback mechanics — including a running joke about confetti — that helped staff satisfaction with their own documentation jump from 18% to 81%.
If you've ever wondered whether there's a better way to get your team to actually want to do their paperwork, this one's for you.
🔗 Daniel Caridi & Kibu — https://kibu.com/
📥 Free resource — 7 Warning Signs Your Supervisors Are Burning Out Their Staff: iddleader.com/burnout
Timestamps
00:00 – The stat that made Daniel rethink everything about EHR design
01:00 – Meet Daniel Caridi, the founder who never planned to work in this sector
02:39 – How a volunteer dodgeball class turned into a tech company
04:07 – The first provider partnership that changed everything
05:48 – The real estate major with zero software background
07:11 – The insight most of the industry never saw
08:56 – Why Daniel says the whole platform is built on listening
09:46 – "Nobody gets into this job to make Uncle Sam happy"
12:15 – Turning 30 minutes of paperwork into a few minutes of talking
16:53 – Why generic AI tools miss the mark in this sector
18:23 – Inside the dashboard that shows exactly who's behind
20:06 – The police car analogy that explains why visibility works
21:18 – The gift card habit most providers never hear about
22:48 – The stat: satisfaction jumps from 18% to 81%
Quick Question:
Do your frontline supervisors sometimes unintentionally contribute to staff turnover? It happens so easily because... Most supervisors were never trained to lead. Get The 7 Quiet Danger Signs Your Supervisors Are Burning Out Their Teams and learn how high-retention agencies spot — and fix — these issues fast. https://iddleader.com/burnout