The Flywheel Effect
The Flywheel Effect is a podcast designed for entrepreneurs, small business owners, and professionals seeking to win in luxury home services businesses. Each episode dives into the nuances of growth, profit and prosperity, offering insights on leveraging data for informed business decisions. Through a mix of candid conversations and interviews with industry veterans, suppliers, and service providers, the podcast aims to inspire listeners to think bigger and transition from technicians to visionaries. This podcast is a guide to refining business acumen and achieving competitive excellence.
The Flywheel Effect
EP26 - Drive Success with Process (feat. Jason Sayen)
In this episode of The Flywheel Effect, Brent Sonnek-Schmelz and Matt Bernath welcome Jason Sayen, Owner of I Am Sayen. They delve into the critical role of process in business growth, especially for custom integrators and home service providers. Jason explains his use of process visualization to pinpoint and rectify flawed systems within companies, ultimately boosting efficiency and profits.
He emphasizes how businesses often mistakenly purchase software to solve process problems without addressing the root behavioral issues. Jason stresses the importance of dedicating time to essential processes, such as proposal reviews and kickoff meetings, regardless of how busy things get. He illustrates these points with real-world examples from his client work, demonstrating the substantial impact of even small process improvements.
The conversation then shifts to the challenges of scaling a solo business and the importance of defining products or services. The group explores the misaligned incentives in the custom integration industry, where selling equipment often takes priority over building a healthy, profitable business. Finally, they touch upon the need for improved training and onboarding to attract and retain valuable talent.