Dental Flow Podcast
Welcome to the Dental Flow Podcast, your go-to resource for mastering the art of dental marketing and optimizing the business side of dentistry. Join us as we explore proven strategies, innovative tools, and actionable tactics designed to help you achieve a state of flow in your dental practice. Whether you're seeking to attract more patients, enhance patient retention, or streamline your operations, our expert guests and insightful discussions will equip you with the knowledge and skills needed to thrive in today's competitive dental industry. Tune in and unlock the secrets to building a successful and fulfilling dental practice.
Dental Flow Podcast
Dental Practice Patient Experience Insights
In this video, I share valuable insights on enhancing patient experiences in dental practices based on observations from Disney World and Ritz Carlton. I discuss the importance of creating a warm and welcoming atmosphere, personalization, and empowering every employee to prioritize patient satisfaction. I challenge viewers to evaluate their practice's ambiance, interactions, and overall patient journey to foster loyalty and positive referrals.
Chapters
00:00 - Setting the Stage with Disney World Experiences
03:07 - Creating Immersive Environments
06:49 - Empowering Employees for Patient Care
08:44 - Personalization and Special Touches
Learning from Disney World for Dental Practices
- Immersive Experience
- Disney World creates immersive experiences through attention to detail in visuals, scents, and music.
- Dental practices can create a calming environment by focusing on mood, music, and smells to reduce patient anxiety.
- Empowered Employees
- Disney empowers all employees to solve problems and create amazing experiences for visitors.
- Dental offices can empower their team to make patients feel special and valued, leading to a positive experience.
- Personalization
- Disney personalizes experiences using technology like watches to greet visitors by name.
- Dental practices can use patient information to greet individuals personally and make them feel special.
- Transparency
- Disney provides real-time wait information for rides, promoting transparency.
- Dental practices should communicate openly with patients about wait times and delays to avoid negative experiences.
- Training and Continuous Improvement
- Disney emphasizes training for employees to ensure top-notch service.
- Dental practices should focus on continuous improvement to create a welcoming and anxiety-free environment for patients.
- Creating a Memorable Experience
- Focus on creating a warm, welcoming environment in dental practices to encourage patients to return.
- Building a positive patient experience leads to patient retention and referrals, which are key to the success of a dental practice.
Featured Client:
Knox Valley Dental - https://knoxvalleydental.com
Map - https://g.co/kgs/7ZidkNd
Smarter Dental Marketing. Powered by AI.
Perfected by Human Experts.
We combine cutting-edge AI technology with over 12 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.
- No long-term contracts.
- Our clients average a 5X return on investment.
- Personalized, non-corporate approach.
- 5-star reviewed.
- Incredibly easy to work with - your time commitment is minimal.
Find us:
Website: https://newpatientsflow.com
Google: https://g.co/kgs/zqWTc5a
Facebook: https://www.facebook.com/newpatientsflow
Instagram: https://www.instagram.com/newpatientsflow/