Dental Flow Podcast
Welcome to the Dental Flow Podcast, your go-to resource for mastering the art of dental marketing and optimizing the business side of dentistry. Join us as we explore proven strategies, innovative tools, and actionable tactics designed to help you achieve a state of flow in your dental practice. Whether you're seeking to attract more patients, enhance patient retention, or streamline your operations, our expert guests and insightful discussions will equip you with the knowledge and skills needed to thrive in today's competitive dental industry. Tune in and unlock the secrets to building a successful and fulfilling dental practice.
Dental Flow Podcast
How Dental Practices Should Respond to Negative Google Reviews
To view this podcast on YouTube, please go to : https://www.youtube.com/watch?v=jYIXkRp1RSc
How to Respond to Negative Google Reviews
- Identify the Negative Review
- Look up the reviewer in your system to verify if they are an actual patient.
- Determine if there was a mistake on your end that needs to be acknowledged.
- Crafting Your Response
- If there was a mistake, admit it and express a commitment to improving.
- If you disagree with the review, consider different response approaches:
- Politely invite further discussion to resolve the issue.
- Politely disagree without specifics due to privacy regulations.
- Politely wish them well in finding a more suitable provider.
- In rare cases, respond more assertively while maintaining professionalism.
- Consider Response Patterns
- Check for patterns in negative reviews to address systemic issues in your practice.
- Respond not just for the reviewer but for potential future patients reading the review.
- Levels of Response
- Decide on the appropriate level of response, considering legal action for extreme cases.
- Maintain a professional and non-petty tone in all responses.
- Importance of Responding
- Even if the response is generic, it shows attentiveness to feedback and a commitment to addressing concerns.
- Demonstrates to potential patients that you take feedback seriously and are proactive in resolving issues.
- Conclusion
- Responding to negative reviews is crucial for managing your online reputation.
- Show professionalism, willingness to address concerns, and a commitment to improving patient experience.
Client Spotlight
Nelsen Dental Excellence - Charlotte, NC
Website: https://charlottedentist.org/
GBP: https://g.co/kgs/7jVYxuV
Smarter Dental Marketing. Powered by AI.
Perfected by Human Experts.
We combine cutting-edge AI technology with over 12 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.
- No long-term contracts.
- Our clients average a 5X return on investment.
- Personalized, non-corporate approach.
- 5-star reviewed.
- Incredibly easy to work with - your time commitment is minimal.
Find us:
Website: https://newpatientsflow.com
Google: https://g.co/kgs/zqWTc5a
Facebook: https://www.facebook.com/newpatientsflow
Instagram: https://www.instagram.com/newpatientsflow/