Dental Flow Podcast
Welcome to the Dental Flow Podcast, your go-to resource for mastering the art of dental marketing and optimizing the business side of dentistry. Join us as we explore proven strategies, innovative tools, and actionable tactics designed to help you achieve a state of flow in your dental practice. Whether you're seeking to attract more patients, enhance patient retention, or streamline your operations, our expert guests and insightful discussions will equip you with the knowledge and skills needed to thrive in today's competitive dental industry. Tune in and unlock the secrets to building a successful and fulfilling dental practice.
Dental Flow Podcast
Make this One Simple Change Today to Get More New Patients in Your Practice
In this episode of the Dental Flow Podcast, host Benjamin Suggs shares a straightforward yet powerful strategy for dental practices to boost new patient bookings: instructing front desk staff to always offer an appointment time on every new patient call. By doing so, practices can uncover and address real objections that prevent bookings, gather valuable data on why patients may not schedule, and identify opportunities for operational improvements. The episode highlights the importance of tracking these objections, adapting to patient needs, and making data-driven adjustments to promote practice growth and patient acquisition.
Chapters
- The One Simple Change: Always Offer an Appointment (0:00:34 – 0:04:30)
- Explanation of the main actionable tip: ensuring every new patient call ends with an offered appointment time.
- Handling Objections and Test Closes (0:04:30 – 0:08:00)
- Discussion on how to uncover and address patient objections, with examples of common concerns like insurance, pricing, and scheduling.
- Tracking and Learning from Objections (0:08:00 – 0:11:30)
- The importance of having front desk staff record reasons for not booking and using this data to identify trends and opportunities.
- Real-World Examples and Practice Impact (0:11:30 – 0:12:45)
- Stories illustrating the value of tracking objections and how missed opportunities can be identified and addressed.
- Recap and Call to Action (0:12:45 – 0:13:33)
- Summary of the episode’s advice and encouragement to implement the strategy for immediate results.
Takeaways
- Always offer an appointment time on every new patient call—don’t let the call end without it.
- Pushing for an appointment helps uncover the real reasons why a patient may not book, allowing you to address their objections directly.
- Train front desk staff to record every reason a new patient does not book an appointment, using a simple sheet of paper.
- Collecting and reviewing these reasons over time provides valuable data to identify trends and common objections.
- Practice owners should regularly review this data to determine which objections can be addressed or which operational changes could increase bookings.
Dentist Spotlight
SmileCentric East - https://smilecentriceast.com
Google Business Page - https://maps.app.goo.gl/cwfkAEBT4j2Bm4nT6
Your Dental Marketing Growth Partner: Human Expertise Meets AI Precision.
We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.
- No long-term contracts.
- Our clients average a 5X return on investment.
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- 5-star reviewed.
- Incredibly easy to work with - your time commitment is minimal.
Find us:
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