Dental Flow Podcast
Welcome to the Dental Flow Podcast, your go-to resource for mastering the art of dental marketing and optimizing the business side of dentistry. Join us as we explore proven strategies, innovative tools, and actionable tactics designed to help you achieve a state of flow in your dental practice. Whether you're seeking to attract more patients, enhance patient retention, or streamline your operations, our expert guests and insightful discussions will equip you with the knowledge and skills needed to thrive in today's competitive dental industry. Tune in and unlock the secrets to building a successful and fulfilling dental practice.
Dental Flow Podcast
Why Former Clients Return to Dental Marketing Agencies
Summary
In this episode of the Dental Flow podcast, Benjamin Suggs discusses the phenomenon of former dental practice clients returning to his agency after leaving for various reasons. He explores the reasons behind their departure, including changes in management and unmet expectations, as well as the factors that led them to return, such as better results and more supportive agency relationships. The conversation highlights the importance of understanding client needs, the role of office managers, and the significance of continuity in agency-client relationships.
Takeaways
- 10 dental practice clients returned after leaving our agency.
- Reasons for leaving included selling to a DSO and dissatisfaction.
- New office managers often disrupt existing agency relationships.
- Over-promising by sales teams can lead to client disappointment.
- Continuity in client relationships is crucial for success.
- Clients value agencies that require minimal time commitment.
- Results-driven marketing is essential for client retention.
- Understanding client expectations can prevent agency turnover.
- Building strong relationships with clients fosters loyalty.
- Transparency in agency performance is key to client trust.
Chapters
00:00 The Return of Former Clients
02:19 Reasons for Leaving and Coming Back
05:06 The Role of Office Managers in Agency Relationships
08:11 Over-Promising and Under-Delivering
10:21 Time Commitment and Client Expectations
13:02 Continuity in Client Relationships
14:40 Lessons from Client Returns
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