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In this episode, we welcomed Nick Corso AKA Corso, Community Success Lead at Veefriends, one of the most popular and largest NFT projects on our Advice from a Call Center Geek Podcast.  

We have an in-depth conversation discussing how to create and moderate a community as it relates to NFT projects through ups and downs.  Community moderation will be a new channel that brands will need to service as they venture into Web3.

Veefriends is Gary Vaynerchuck NFT project.  It currently has over 360k community members in its discord.

Great discussion on topics such as:

Can you explain what Veefriends is and how you got involved?

Take us through a normal day in what a moderator does.

Do you as a moderator define the culture of the community, or do the members do that?

Do you see a role for more interaction channels than just primarily IM?

Do you track influencers and bad actors in the community?

What is the policy for when you act on someone in the community causing issues?

Talk about training for mods?

Where do you see the concept of community moving to, discord really was not meant for this.

How are you seeing brands moderate community compared to an inde project?

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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel