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Here is a quick min-pod on some initial thoughts on the 350 million dollar purchase of LiveVox by NICE.

This is essentially a union of two firms where one's strengths balance out the other's limitations.

The Cxone Dialer is mediocre, and certainly not a standout in the industry, whereas CXone continues to be the industry front-runner for inbound CcaaS.

On the other hand, LiveVox boasts an outstanding outbound service with a vast portfolio of outbound clients. However, they've struggled to gain momentum in the inbound CX domain.

In my opinion, this merger is a strategic move for both companies. Relying solely on outbound strategies in today's regulatory environment is challenging, and I believe LiveVox was aware of this.

On the Cxone side, they now have arguably the best outbound platform in the market.

#ccaas #cxone #callcenter #contactcenter #callcentergeek #cx

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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