Linkedin AMA Episode: Implementing AI into Your Contact Center Wisely- What To Do First

Advice from a Call Center Geek!

Advice from a Call Center Geek!
Linkedin AMA Episode: Implementing AI into Your Contact Center Wisely- What To Do First
Nov 07, 2023 Season 1 Episode 208
Thomas Laird

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This episode is less theory and more "What you need to do!"
This audio recording is from the LinkedIn Audio Event we hosted on Friday, November 3, 2023. It's an in-depth discussion that covers all the preliminary steps you should consider before embarking on your journey into Artificial Intelligence. 

We also explore the various tools that can significantly enhance your experience and effectiveness in the field. Additionally, the conversation includes insights into some of the most exciting and innovative tools that we anticipate will emerge in the AI landscape soon. 

This episode is aimed at providing you with a comprehensive understanding of how to get started with AI and the technologies that could play a crucial role in shaping your experience.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com



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